We are very proud of our testimonials, have a look through.
"The WOW! Awards has helped us to understand just how much customers enjoy sharing their positive feedback and how all we have to do is make it easy for them. We have been thrilled to receive almost 1500 nominations so far from our customers. Importantly, this has provided us with 1500 reasons to thank members of our team for being brilliant and 1500 examples of what our customers value most. One of the things we love most about being involved with The WOW! Awards is the simple but profound effect it has by making people feel valued and appreciated by their work. It inspires and encourages everyone to provide fantastic customer experiences every day".
"The WOW! Awards is a virtuous circle for great customer service; A great way of encouraging feedback for your troops at the frontline.....Recognition for hardworking staff is often in short supply; The WOW! Awards addresses that, assuring public recognition for your staff at the coal face. The WOW! Awards is a fantastic organisation for motivating staff AND encouraging customer service excellence".
"We've been successfully using The WOW! Awards since 2009, initially receiving around 15 â€“ 20 nominations each month. The WOW! Awards are going from strength to strength, and are currently receiving an average of 70 nominations each month. The WOW! Awards gives a great feel good factor for staff who really appreciate the recognition from their colleagues and Patients".
"We have embedded The WOW! Awards into our head and hearts. Weâ€™ve established bi-monthly award ceremonies, as well as internal â€˜galaâ€™ awards at our annual staff event, around the WOW! brand and concept. We love this platform as a way to recognise and reward the effort and achievements of our people and the number of nominations made by our customers and colleagues continues to grow each year. We believe that this way of saying â€˜thank youâ€™ is very much appreciated by our employees and the people we serve. We also appreciate the brilliant service and support received from the WOW! team".
The WOW! Awards have become a massive part of our everyday life in Safe-Move as we have been using the program for over 6 yearsÂ and itÂ has now become integral to business. Customer service is what we are all about and The WOW! Awards have given us that little bit extra and makes our service a little bit more special. The nominations we receive from customers makes our people feel more appreciated and it is fantastic when we catch people doing the right thing for our customers.
"The WOW! Awards has provided an excellent opportunity for the organisation. It embraces our values, empowers our people and promotes Durham Constabulary as a leading public sector organisation; which is totally committed to providing the highest standards of service and support to its victims and communities".
City, University of London has been participating in The WOW! Awards scheme since January 2011 and were the first UK University to join WOW! We took the decision to do this because at the time we were seeking accreditation from the Institute of Customer Service for our Student Centre operation and the scheme ideally met our need to have a non-monetary means of incentivising our staff.
At the time we were unsure how students might react to the scheme and worried that either they wouldnâ€™t participate in it, or that they might use it inappropriately. However, our concerns were unfounded â€“ our students have embraced the scheme wholeheartedly and to date our staff have received over 300 nominations, with some of them being extremely detailed in their praise of individuals who have helped the students resolve their issues. We have found that in fact our students like to have a means of properly thanking staff for good service, and the feedback that these nominations provide about our servicesÂ is extremely valuable to the organisation.
Our staff are entirely motivated by the scheme and over time have actually become quite competitive about how many nominations they receive. The positive impact of this is that they make extra effort to deal with customers in a way that might elicit a WOW! nomination, which of course benefits the customer most of all. As a result our Student Centre team now hold a great reputation for service excellence within the organisation and within the Higher Education sector more widely. We have more recently extended participation in the scheme to our Careers and Student Development teams and they too are now attracting high quality nominations from students using their services.
We feel the investment that weâ€™ve made in The WOW! Awards has been worthwhile â€“ the positive effect on staff behaviour and attitude, along with the rich source of valuable feedback that weâ€™re now getting is a great return in itself.