Sue was the only employee at Untied utilities to call me back after a long dispute regarding a house leak. All the other customers service advisors were nice and polite but never got to the route of the problem. Sue was efficient and organised and phoned me before schedule I really appreciate good customer service as It makes me feel like a valued customer. Thank you Sue for your hard work the money we were owed makes a massive difference to our family.
Nominated by: Sarah Nelson, 27th Mar 2019
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