Sharon was very friendly and easy to talk to. She explained everything I needed to know very eficiently and made sure the process was done quickly but spoke to me like an individual and reacted to what I said rather than ridgidly reading a script.

I felt like she wanted to help me the whole time and after spending much of the day speaking to an electiricity company who made me feel like I was interrupting their day and inconveniencing them by calling, it was a welcome change. If she could somehow take all my calls no matter what company I rang then I’d be happy with that!

Nominated by: John Roper, 13th Mar 2019
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