Recent Recognition

Recent Recognition

We receive hundreds of nominations a week from our clients’ customers. The people who make these nominations are passionate about great customer service and would really like that someone to receive recognition.

Below is a list of recent recognition, use the search facility if you are looking for someone in particular.

Keiran Hadlum | Volunteer | Community Safety Team

I would like to nominate Keiran Hadlum. Keiran is a Police Volunteer who gives up his valuable spare time every week to attend the Multi agency Harm Hub situated within the Nuneaton Justice Centre. The Hub is made up of a number of agencies working on Community Safety projects to reduce crime and the fear of crime also to support ...
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Jeff Naylor | W.C.T | Water Services

Jeff came to investigate our water usage which was extremely high. My parents are elderly and dad has dementia. He explained things really clearly and was really patient and respectful of my father despite the fact that he followed Jeff around and wanted to know everything he was doing. I would wish to nominate him as an exemplary employee who ...
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Luke Woolley | NPT | Wastewater Services

What a team !!! From making the call regarding my blocked drain and standing waste water to Luke and his team arriving on site, i would like to say how absolutely impressed i am with your customer service ethos. Luke and his team attended within 48 hours, assessed the problem, explained everything in detail throughout, provided support advice and a ...
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Mark Mitchell | Network Customer Inspector | Water Services

Mark came to my home to check for a leak after I reported a very high water bill. From the moment he arrived with a smile he went about his business looking for the leak. He walked me through what he was doing and talked me through the meter and how it is calculated. He was very knowledgeable when I ...
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Sarah Kenny | United Utilities Telephony | Water Services

Sarah was extremely welcoming over the phone this afternoon as me and my friend have just moved into a new property and we are very clueless to what we had to do with our water! Sarah explained everything in detail about payment plans and meter readings and really helped me understand the in depths about our water supply and how ...
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Chloe Davies | Customer Advisor | Billing

Ms. Chloe Davies at United Utilities Customer Service Call Center poses excellent customer service skills. She is highly capable of understanding customers issues surrounding bills, metering, and other logistical and technical matters. Her communication skill is outstanding and she conveys her message in a non invasive manner with sound tone of voice. Ms. Davies helped resolving my chronic water meter ...
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Sarfaraz Haji | Network Leakage Technician | Water Services

It was great to see that great customer service still exists. Sarfaraz Haji was so pleasant, happy & informative during his visit & investigations at our private property, that it was a pleasure to meet him and and we felt lucky to have him appointed as our UU engineer. Throughout the investigation and subsequent repair works that had to be ...
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Laura Clark | Customer Advisor | Billing

I rang today to cancel my account as I've moved back home to support my mum after my dad has passed. I've got a very short fuse at the minute due to the circumstance. In all honesty I thought I would have a fight sorting out cancelling my water but not with Laura. She was brilliant. Really simple and quick ...
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Lindsey Howarth

In a very stressful moment Lindsey gave exactly the information I required to help with the financial aspects of my mother's estate and how to proceed. I found her to be so polite and understanding and I would recommend her to anyone. Nominated by: Anonymous, 13th Mar 2019 ...
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Larraine Palmer | Customer Case Manager

Excellent service throughout from start to finish. Patience and reporting back to the customer quickly on Email, confirming the requirements with a status on the progress which is very important to the customer.Nominated by: Barry Hine, 28th Mar 2019 ...
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Layla Munro | NHHM

A few months ago I trained Layla up to run a WIP every morning. It was very basic report including pivot tables however we needed something to run off once the team got in every morning. Since then, Layla has personally made changes to the report and improved it, including SLA's, allowing the team to prioritize their workload everyday. This ...
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Shane Webb | Dig TeamTommy Blackmore | Dig Team

The appointment was made with me by Thames Water for today the 18th March 2019, but Shane & Tommy arrived on Sunday the 17th, having received the job as a priority job, they were willing to go away but I gave them permission to continue. They were to fit an outside stopcock, and dug in the area marked by previous ...
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Ryan Hicks | Customer Service Advisor | Planning & SchedulingBernie Taylor | Team Leader | Planning & SchedulingLisa Prowting | NHHMSteve Taylor | Planning & Scheduling | Planning & SchedulingTanya Desouza | CSA | Data ValidationSaika Javeed | CSA | Contact CentreLucy Perring | NHHMLayla Munro | NHHMJaspreet Kaur | Planning & SchedulingKaren Dhillon | NHHMRuby Dhami | NHHMMegan Williams | NHHM

Over the last few months we have been given two projects which have been extremely challenging. Every member of this team has been a part of the success story the delivery of both projects. Each member of the team have helped deliver these. The have proactively worked together to support this delivery. All being excellent expert matters. None of this ...
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Lucy Perring | NHHM

Lucy is extremally proactive and takes it upon herself to improve processes within our team. She is always there to lend a helping hand where she can and keeps everyone motivated. She takes ownership and always finishes a job that she starts. She has extensive knowledge around the metering process and will use this to assist and train others. She ...
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Claire Jenkins | Planning & Scheduling Manager

Claire is a fantastic mentor, i personally have learnt so much from her over the 4 years we have worked together, she is always available anytime of the day for me and have helped me through tough times in my private life. Thank youNominated by: Bernie Taylor, 15th Mar 2019 ...
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Marcus Silva | Plumber

What a great guy and a great representative of Thames Water. Very personable, calm, clearly explained what was happening and got the job done without any fuss. A lot of engineers/plumbers I've met from the Utility companies give the impression they don't want to be there and 'our problem' is an inconvenience for them! ...... So refreshing to meet someone ...
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Gulten Dirgen

Really impressed with the impact that Gulten has had on SASS reception desk and in dealing with enquiries on phone and via email concerning the courses that look after. I was particualrly impressed and grateful when she asked if she could copied into replies I make to enquiries in order to learn more about the courses and to be able ...
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Charles Reynolds | Information Technology

Charles is new to the AV team and I had uttermost pleasure working with him through this event this weekend for the Drupel operation. Not only was Charles always willing to help and show ownership, its due to his careful planning, managing tasks, and time management that as a desktop engineer, even excelled someone experienced at city. Thanks to having ...
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Charles Reynolds | Information Technology

Charles was actioned to fix an issue in the library training room. He investigated really quickly and ascertained it was a power issue, not IT. Charles kept me in the loop at all stages, actioned the job with P&F, and was generally a pleasure to work with. The issue was resolved far more quickly than expected, with minimal impact on ...
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Sabraz Ali | Junior Service Desk Analyst | Information Technology

I spoke to Sabraz to get advice on how to get administrator access on a laptop in order for us to connect to an external AV system for a presentation being given at a launch event at Skinner's Hall to 80+ people. Sabraz looked into assisting us by giving remote access but when it became apparent this may not work, ...
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State Concierge | Workplace Services – State Concierge | Workplace Services

Thank You Dear Ryan, Tame and team Thank you to you and the Concierge team for your assistance with the On the Couch with Rachel Hunter event on Tuesday 19 March 2019. Your flexibility with accommodating a late room change, from MF2 to MF1 to meet our needs was terrific and this meant we could have more guests than initially ...
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Kacie Nissen | Workplace Services – State Concierge | Workplace Services

A Very Heartfelt ThanksThis is a very long overdue email in regard to Kacie Nissen who was absolutely amazing and so helpful in the set-up of my event on 8 March (! - sorry it has been so long!) for International Women's Day. Her calm and 'nothing is too much trouble' approach was integral to making my event smooth and ...
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Ryan Pitt | Workplace Services – State Concierge | Workplace ServicesTame Tautari | Workplace Services – State Concierge | Workplace Services

Great Team LeadersRyan (tall) and Tame did and exceptional job last evening but not only last night but every other out of hours events we have. Last night we had a few VIP people, two were the Lord Mayor & Deputy Lord Mayor. We had a issue when the Deputy Lord Mayor left and Tame who was with me was ...
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Dipesh Awale | Cleaner | Cleaning Team

Dipesh always goes the extra mile!Dipesh is always friendly and cheerful, and we know we can always rely on him if we need extra tasks done. Dipesh kindly agreed to help us monitor our milk delivery for the next fortnight so we can make sure we are receiving what we ordered! Thanks Dipesh! You are THE BEST!!! :)Nominated by: Susie ...
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Robert Yaghldjian | Customer Service Coordinator | Customer Service Centre

Came to the RescueRobert came to the rescue last week when our Building manager was off sick and we had a few new tenant's moving into the asset. His quick responses and problem resolution with the tenant's both old and new was absolutely amazing. Nominated by: Tom Tahamtan, 12th Mar 2019 ...
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Ajay Pal | Building Operations

Nothing ever too much I have had the pleasure of having Ajay as my FM for the last 3 months and every time I visit the asset I am greeted by various lessees wanting to pass on their thanks for the assistance Ajay has provided them. Happy tenant, Happy client, Happy JLL. Ajay displays the high level of customer service ...
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Margaret Bolshinsky | Property Manager | A3211

Fixes problems 100%She is a great person to deal with. very understanding and responsive. Efficient. helps to find solutions in a rapid way. Nominated by: Maria Alston, 1st Mar 2019 ...
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Lena Howard | Property Manager | A3211

Total discipline and dedication A fantastic Property Manager always in touch with the tenants needs and giving them total satisfaction which translates into long standing tenancies and Lease Options being exercised .Nominated by: Gary Brill, 15th Nov 2018 ...
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Jordan Ainsworth | Customer Advisor | Billing

Just want to thank Jordan for being so understanding with me on the telephone, he was very sympathetic of my situation. Being at home alone full time carer for my husband, he showed real compassion and understanding. He really did make a difference to me after our conversation and helped me resolve the issue that i had. I am wholeheartedly ...
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Sue Barnett | Complaints Dept | Water Services

Sue was the only employee at Untied utilities to call me back after a long dispute regarding a house leak. All the other customers service advisors were nice and polite but never got to the route of the problem. Sue was efficient and organised and phoned me before schedule I really appreciate good customer service as It makes me feel ...
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David Mckenna | Customer Services | Billing

I contacted UU regardng a leak from my Water metre, David McKenna was the individual who dealt with my problem and all I can say is that if you ever want to enhance your reputation further in Customer Service then this man needs to be out there teaching potential new employees and current staff. He got the job done and ...
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Dariusz MechedaDyon BraithwaiteSidonia SzaboMiriam Schuster

I am nominating Marzena Bulka, Lydia Rellova, Dyon Braithwaite, Mirko Castagna, Sidonia Szabo, Miriam Schuster, Dariusz Mecheda, Indre Rudzinskaite, and Annie King I would like to nominate all of the above people from the team as they were absolute superstars when helping in crisis situation. Our system suddenly became very slow on Thursday evening and we were unable to view ...
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Robert Wenzel

Robert, our dedicated cover, has been covering an additional site until the clients move to another building. This was organised last minute and since joining (music site) early February, we have received numerous emails from the team onsite with great feedback mentioning what a positive impact Robert has made. On Thursday 21st March, the team wished to host a leaving ...
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Taj GillCorina Blackman

I would like to nominate Taj Gill and also Corina Blackman and Dana Bucatara. For their effort for the transgender event that took part in our building. Being part of the LGBT ally group is important and we strive to make a change through these events and awareness and respect to everyone and all that we represent. Therefore, we had ...
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Priya Mehta | Clinic Technician | City Sight

During my short time working at City, University of London, Priya has been extremely helpful and friendly. She showed me the ropes and taught me how to best fulfil my role. Moreover, she has gone beyond her duties as the lab technician at City Sight, and helped me with my own projects whenever possible! She is a true unsung hero ...
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Dana BucataruTaj GillCorina Blackman

I would like to nominate Taj Gill , Corina Blackman and Dana Bucatara. For their effort for the transgender event that took part in our building. Being part of the LGBT ally group is important and we strive to make a change through these events and awareness and respect to everyone and all that we represent. Therefore, we had haters ...
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Sarah Chamberlain

Sarah took a call from a customer who wanted to order a map but was having difficulties with the Web site. Sarah talked the gentelman through each step however the gentleman kept deleting the infomation and Sarah had to start again with him. She was on the phone a good 30 minutes and keep her patience and remained calm and ...
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Peter Brown | Customer services | Billing

I spoke to Peter regarding my daughters arrears on her Account. Peter was exceptionally helpful, and gave me all the help I needed to get the problem sorted. Not only that, but he put my daughter onto a scheme which has reduced her bill by 300 pounds per year. As a single mother on benefits this has been a godsend ...
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Lauren Heaton | Customer Advisor | Online Query

Contacted UU via direct message on Twitter very angry after my garden was dug up without my knowledge by UU team laying new pipes. Lauren responded instantly and continued to speak regularly for a number of weeks whilst she meticulously sorted the issue out by escalating, speaking to other team members and keeping me informed at every moment along the ...
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Richard Hand | Legal Advisor | Senior Leasehold Advisor

My enquiry comprised of two enquiries, so perhaps not entirely straight forward. Richard Hand patiently and courteously went to the heart of the matter and provided me with invaluable pointers such that I do now feel I can find my way.Nominated by: Amanda Ansell, 27th Mar 2019 ...
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Martin Walker | CST | Water Services

After calling United Utilities due to having over flowing drains flooding our yard, they made me aware that someone would be out within the next 3 days. I got a call from Martin at lunch to arrange coming across, true to his word he arrived between 6 and 7. Literally the nicest guy I have ever met! His customer service ...
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Callum Smythe & Alan Unsworth | CST & Ganger | Wastewater Services

A phone call to say they were on their way, is always reassuring.The two gentlemen who arrived were very polite and listened to my ramblings about my problem of rats getting into the cavity wall and into my loft. They checked what they could until they found a fat and grease build up from my kitchen drain which prevented them ...
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Gareth Jones & Ian Healey | CST & Ganger | Wastewater Services

Following extremely poor weather, a blocked drain caused a build up of water which entered our property cutting off the electricity to our house and that of our elderly neighbour. Gareth and Ian attended and set to work diagnosing the drain issue. They introduced themselves and reassured us that they would remedy the problem before leaving. Even a puncture to ...
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Lauren Longhurst & Ben McConville | Customer advisor | Billing

I would like to commend both Lauren & Ben...probably in your Customer Service department. I have moved house and had reason to call you. Both Lauren in the first instance and then Ben were most helpful. Lauren even sent me a birthday card when she realised, after confirming my birthdate that it would shortly be my birthday! Very impressed!! Keep ...
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Sharon Orr | Customer Advisor | Billing

Sharon was very friendly and easy to talk to. She explained everything I needed to know very eficiently and made sure the process was done quickly but spoke to me like an individual and reacted to what I said rather than ridgidly reading a script. I felt like she wanted to help me the whole time and after spending much ...
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Malachy Gallagher Joe Edge | (1) CST (2) Ganger | Wastewater Services

It was immediately clear that Malachy and Joe were competent and confident that they could fix the problem. But they were more than that; they understood the concerns that the problem had caused for us and our neighbours and were anxious to assure us that everything would be OK. When the problem could not be sorted until the following day, ...
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Loretta Lomax | Customer Advisor | Billing

Loretta was brilliant, really friendly, helpful and had a can do attitude - very professional and knowledgeable. She sorted my query very quickly but because she was so friendly I stayed chatting for a good ten minutes or more - a really lovely person and a huge credit to your team - thanks for all your help this evening Loretta ...
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Nathan Conroy | Customer Advisor | Billing

I would like to nominate Nathan for the award. Today I messaged on your app as I suffer with anxiety and cannot telephone. I have recently been out of work and explained this was why I'm behind with my payments. I explained that I now have a new job and wanted to set up a plan. Nathan was so friendly ...
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Charlotte McHugh | Customer Advisor | Developer Services & Planning

I'd like to mention I didn't get asked to provide feedback on my customer experience but really felt it's necessary in my case. I am a first time buyer renovating my old Victorian house. We opted to undertake the lead water pipe replacement whilst re-plumbing the property, and disappointingly it set back our whole renovation project with the estimated 6 ...
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Brett Taylor Mark | Cst&gang | Wastewater Services

Brett and Mark attended my house today and were able to resolve my issue with a build up of waste water coming from adjoining property and as a result causing a overflow of waste onto my property.They were both very professional and pleasant and explained to me what they had done and then contacted my landlord and advised that a ...
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Dave McCrave | NCT | Water Services

This gentleman came to my property this morning and realised I was in a dreadful mess and needed help quickly. He tried to sort the problem himself but was unable to do so. He realised I had a leak in my kitchen and needed to prioritise the job so he elevated the job to a next day . I hope ...
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Hannah Cooper | Billing

Really helpful! Was phoning about quite a complicated problem, but she sorted it out, phoned me back and arranged for a plumber to come out tomorrow! Extremely efficient. Have been really impressed with all the staff who have dealt with my change over to a water meter. Customer care is definitely one of your company's strengths! Thank you from one ...
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Stella Richman | Customer Service Officer | Corporate & Customer Services

I have been registered with hackney housing for five months, and for 5 months no1 got back to me or anything I didnt even know my case worker. When I came into hackney housing on Tuesday morning Stella help me with everything. She ran up and down to find my case worker to sort out my problem. I never seen ...
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James Brailey | Course Officer | The City Law School

There have been a number of staffing issues in the academic programmes law department leading to the necessary employment of a few visiting lecturers to fill teaching gaps. Many of the new VLs have been asked to start teaching on short notice because of last minute unexpected staff illnesses. James has been tremendous in helping the new colleagues get settled ...
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Rob Hodgson | Subject Librarian (Law) | Library ServicesConor Jackson | Information Assistant (Law) | Library Services

Robert and Conor have been landed with the dificulty task of running an efficient library for both teaching and research purposes in the context of rapidly growing student numbers and decreasing per capita resources. On many occasions over the past few months they have assisted me in tracking down very obscure and hard to find materials relating to my current ...
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James Brailey | Course Officer | The City Law School

I would like to nominate James Brailey, who is the Law LLB 3rd year course officer. Since our first year in City, James has been so helpful. He replies immediately to emails with detailed responses. He tries his best to direct and help the students. I have emailed James, and I am aware that other students have too, numerous amounts ...
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David Amos | Associate Professor | The City Law School

From the very first day of the Legal Skills module, David has been incredibly helpful. I can honestly say that, despite all the great lecturers I have and have had throughout my degree, none have gone out of their way to help and assist students the way David has. He replies to emails promptly, meets with students when they have ...
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James Brailey | Course Officer | The City Law School

I wanted to express a very warm appreciation and thank you to the support that James has provided to myself and a vast amount of other students in relation to our queries and concerns. James has been extremely supportive by guiding us students on what to do if we have any pressing concerns. All queries have been handled professionally and ...
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Margaret Field | Assessment Adviser | The City Law School

Ms.Margaret Field, Assessments Advisor, took responsibility and sent my transcripts to World Education Services (WES) within the shortest possible time and greatly helped me with my immigration procedure to Canada under the skilled immigration express entry. After sending my documents to Canada, she emailed and duly notified me. I'm thoroughly impressed by her service. Nominated by: Sanchia Fahreen, 10th Jan ...
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Nuno Esteves | Clinical and Laboratory Support Facilitator | Optometry & Visual Sciences

Nuno has been absolutely outstanding. He's always cheerful and helpful and there is nothing that you can't ask him to help with. He is so good at fixing equipment, thinking up solutions and supporting the students. One example of this is that he has volunteered to stay late to keep the labs open so that students can have longer to ...
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Nuno Esteves | Clinical and Laboratory Support Facilitator | Optometry & Visual Sciences

Nuno is great at what he does. He is always willing to help and does so with a smile on his face. He always supports me and other students in the labs when needed, making the labs run more smoothly and stress free. He ensures everything is perfect, even to the point of ensuring the optimum temperature in the labs.Nominated ...
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Agnieszka Wsol | Course Officer | Arts and Social Sciences

Agnieszka is an exceptional course officer. She works incredibly hard and is always helpful, obliging and willing to go the extra mile. In my new role as a Programme Director, Agnieszka has been tremendously supportive, patient and always ready to answer my questions and help with any issues that arise. I am extremely grateful to her and feel that her ...
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James Beaufoy | IT Service Desk Analyst | Information Technology

James is a new to the service desk team and is already proving to be an asset and breath of fresh air. There has been multiple times where James has stepped in to address calls that have come through and managed to close them. In one instance in particular, I was ' firefighting' during the machine move area in levels ...
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Steven Gavin | Timetabling Officer | Property and Facilities

I'm nominating Steven Gavin for a Wow! award. I'm organising a major event in June 2019. A large number of rooms were needed. I found it difficult to organise a date with the maximum number of rooms needed, using the online booking system and contacted Timetabling. I'm not sure all the core competencies I selected were registered for this form, ...
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Joanna Stefanowska | Receptionist | Property and Facilities

Joanna is the epitome of great customer service. She is always efficient, reliable and customer focused. I want to thank her for helping me with the logistics of the three events I have at Aldersgate. As Aldersgate is not a venue I use, it is always helpful having someone explain the logistics and Joanna is faultless. This was completely appreciated ...
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Michael Asabere | Junior Service Desk Analyst | Information Technology

I would like to nominate Michael from the IT team for a WOW recognition. I am based at the Health Service and had took on the responsibility to have a number of computers upgraded to windows 10. As a result, these computers needed an upgrade itself. Michael was very helpful. We had a lot of problems with a software we ...
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Enrica Palladino | Student and Academic Services

I was very upset because I received misleading information about a scholarship I was told to be eligible for and was seeking some advice. Enrica took time to explain the criteria in detail and gave me examples to understand on which basis this kind of grants are awarded. Although I was disappointed about the miscommunication and the fact that I ...
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Ssenior And B Barkley | CST | Wastewater Services

Outstanding service. So pleasant, reassuring and efficient. Couldn't have asked for more. Thank you so much Nominated by: Paula Forth, 1st Mar 2019 ...
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Nikolas Waterman

Made the process easy and simple. And was very relateble to myself so not only did he provide great service, but left me with a smile so thank you.Nominated by: Ryan Mcsweeney, 1st Mar 2019 ...
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Nikolas Waterman | accounts | Billing

i would like to nominate nikolas as he was very polite and extremely helpful Nominated by: Mavis Brady, 1st Mar 2019 ...
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David Mckenna | Case Owner | Billing

David was 1. Extremely Polite ,Friendly, Helpful 2. Understood completely what my problem was 3. Discussed clearly how the problem would be resolved Very Impressed Nominated by: Kenneth Dorer, 1st Mar 2019 ...
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Laura Clark | Billing

Customer service was excellent. She has a very pleasant manner.Nominated by: Lesley Pownall, 1st Mar 2019 ...
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Rick Gohrey And Mark Jones | CST gang | Wastewater Services

Great speed, communication and action - reallly nice and professional chapsNominated by: Matt Crook, 1st Mar 2019 ...
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Nikolas Waterman | Unknown | Billing

Very friendly, helpful knowledgeable and efficient. Thanks Nikolas. Nominated by: Luke Latham, 1st Mar 2019 ...
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Lisa Nutter | Customer Services | Billing

Lisa was extremely helpful & pleasant. She provided an excellent customer service & she is an asset to your company.Nominated by: Paula Repiso, 1st Mar 2019 ...
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Adrian Booth | Network Engineer | Wastewater Services

Excellent jobNominated by: Carol Entwistle, 1st Mar 2019 ...
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Gemma Breen | Online Customer service agent | Billing

Thank you for dealing with my query so efficiently and in a polite manner. I appreciate all the great information about water meters and how to reduce my bill, super helpful!Nominated by: Kate Robinson, 1st Mar 2019 ...
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Bernard Murphy / K Wood | C3T / Ganger N3 Resolution | Wastewater Services

The team were prompt, polite and efficientNominated by: Judith Hirst, 1st Mar 2019 ...
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Bernard Murphy / K Wood | C3T / Ganger N3 Resolution | Wastewater Services

The team were prompt, polite and efficientNominated by: Judith Hirst, 1st Mar 2019 ...
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Bernard Murphy / K Wood | C3T / Ganger N3 Resolution | Wastewater Services

The team were prompt, polite and efficientNominated by: Judith Hirst, 1st Mar 2019 ...
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Bernard Murphy / K Wood | C3T / Ganger N3 Resolution | Wastewater Services

The team were prompt, polite and efficientNominated by: Judith Hirst, 1st Mar 2019 ...
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Bernard Murphy / K Wood | C3T / Ganger N3 Resolution | Wastewater Services

The team were prompt, polite and efficientNominated by: Judith Hirst, 1st Mar 2019 ...
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Bernard Murphy / K Wood | C3T / Ganger N3 Resolution | Wastewater Services

The team were prompt, polite and efficientNominated by: Judith Hirst, 1st Mar 2019 ...
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Bernard Murphy / K Wood | C3T / Ganger N3 Resolution | Wastewater Services

The team were prompt, polite and efficientNominated by: Judith Hirst, 1st Mar 2019 ...
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Bernard Murphy / K Wood | C3T / Ganger N3 Resolution | Wastewater Services

The team were prompt, polite and efficientNominated by: Judith Hirst, 1st Mar 2019 ...
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Bernard Murphy / K Wood | C3T / Ganger N3 Resolution | Wastewater Services

The team were prompt, polite and efficientNominated by: Judith Hirst, 1st Mar 2019 ...
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Bernard Murphy / K Wood | C3T / Ganger N3 Resolution | Wastewater Services

The team were prompt, polite and efficientNominated by: Judith Hirst, 1st Mar 2019 ...
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Danny A# | Call Centre Online Chat | Billing

Danny was super helpful in switching my account from the old to the new address and it was instant. Simple request but speedy efficient and a pleasure to deal with.Nominated by: Piers Walsh, 1st Mar 2019 ...
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Richard/mark | CST/GANG | Wastewater Services

Very polite explained everything they were going to do at the start and what they found .A good team Nominated by: Thomas David Bilsborough, 1st Mar 2019 ...
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Nikolas Waterman | accounts | Billing

i would like to nominate nikolas as he was very polite and extremely helpful Nominated by: Mavis Brady, 1st Mar 2019 ...
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Paul Sheehy / Joe Melton | CST | Wastewater Services

2106096 - these two were very knowledgeable, courteous, friendly and helpful. they explained what was happening what needed to happen and were simple brill Nominated by: Tony Jeffries, 1st Mar 2019 ...
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Ssenior And B Barkley | CST | Wastewater Services

Outstanding service. So pleasant, reassuring and efficient. Couldn't have asked for more. Thank you so much Nominated by: Paula Forth, 1st Mar 2019 ...
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Nikolas Waterman

Made the process easy and simple. And was very relateble to myself so not only did he provide great service, but left me with a smile so thank you.Nominated by: Ryan Mcsweeney, 1st Mar 2019 ...
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Jane Thatchell | Developer Services & Planning

Very easy and polite to deal with. Nominated by: Gary Baskeyfield, 1st Mar 2019 ...
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B Backley And S Senior | CST | Wastewater Services

Both gentlemen were really approachable, very informative and efficient. They put me at ease and reassured me they would sort out the blockage. They both did a brilliant job and solved the problem professionally and politely. I would like to thank them both and feel they equally deserve this nomination.Nominated by: Shirley Williams, 1st Mar 2019 ...
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Amy M & Billy B | CST & | Wastewater Services

The team arrived less than 2 hours after I placed my call. They swiftly detected the problem and gave the drain a good clear out. They worked professionally and efficiently and were pleasant and polite. Thank you. Nominated by: Ann Castle, 2nd Mar 2019 ...
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Alison LawsonAlison RobsonAmanda Jewitt

test e2eNominated by: Sam Miller, 21st Mar 2019 ...
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Gail York, Robbie Potter | CST | Wastewater Services

Callout for external property drain blockage. Excellent customer service polite and considerate of difficult access. Couldn't have been happier with the service. Nominated by: Tracy Ward, 2nd Mar 2019 ...
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Nicola X | customer service | Billing

I'd like to nominate Nicola. She sorted my problem registering my account well within 5 minutes. her replies to my texts were very prompt and most helpful. everything was done in a very pleasant manner. Nominated by: Graham Smith, 2nd Mar 2019 ...
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Dave Mitchell Malachi Gallagher | Ganger. CST | Wastewater Services

Always do a god job second time they have been . Leave everything clean . Very pleasant and courteous . Explain everything fully . Excellent customer service Nominated by: Julie Bowkett, 2nd Mar 2019 ...
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Thomas Drew & Aaron Lawry(?) | CST & gang | Wastewater Services

Went the extra mile to check everything was cleared, very thorough. Knowledgable about shared drains etc. and had done there homework on the road drains layout before they came. Kindly phoned UU to give me advice on a future drainage predicament - can't thank them enough for all their help. Very respectful to elderly neighbour. Cheers guys. Reference 2106649Nominated by: ...
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Matt Watson & Clifford Erasmus | Adoptions Manager & Adoptions Engineer | Developer Services & Planning

Cliff & Matt have gone above and beyond to help us with various connection issues we were having on an upcoming development. Their appreciation of the predicament we were faced with and dedication to resolving it as quickly as possible were greatly appreciated.Nominated by: Luke Roberts, 19th Mar 2019 ...
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Agnieszka Wsol | Course Officer | Arts and Social Sciences

Agnieszka is an exceptional course officer. She works incredibly hard and is always helpful, obliging and willing to go the extra mile. In my new role as a Programme Director, Agnieszka has been tremendously supportive, patient and always ready to answer my questions and help with any issues that arise. I am extremely grateful to her and feel that her ...
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Joanne FARENDEN | Visiting Development Manager | Homecove – 10089

Jo has taken on a site as a new visiting development manager and ended up in at the very deep end with some 130 homes and a large footprint spread across several floors, the residential development manager who started at the same time decided it wasn't for her and left after a brief period of time assisting Jo. This has ...
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Enrica Palladino | Student Advisor | Student and Academic Services

I was very upset because I received misleading information about a scholarship I was told to be eligible for and was seeking some advice. Enrica took time to explain the criteria in detail and gave me examples to understand on which basis this kind of grants are awarded. Although I was disappointed about the miscommunication and the fact that I ...
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Enrica Palladino | Student Advisor | Student and Academic Services

I was very upset because I received misleading information about a scholarship I was told to be eligible for and was seeking some advice. Enrica took time to explain the criteria in detail and gave me examples to understand on which basis this kind of grants are awarded. Although I was disappointed about the miscommunication and the fact that I ...
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Joanne FARENDEN | Visiting Development Manager | Homecove – 10089

Jo has taken on a site as a new visiting development manager and ended up in at the very deep end with some 130 homes and a large footprint spread across several floors, the residential development manager who started at the same time decided it wasn't for her and left after a brief period of time assisting Jo. This has ...
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Enrica Palladino | Student Advisor | Student and Academic Services

I was very upset because I received misleading information about a scholarship I was told to be eligible for and was seeking some advice. Enrica took time to explain the criteria in detail and gave me examples to understand on which basis this kind of grants are awarded. Although I was disappointed about the miscommunication and the fact that I ...
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Enrica Palladino | Student Advisor | Student and Academic Services

I was very upset because I received misleading information about a scholarship I was told to be eligible for and was seeking some advice. Enrica took time to explain the criteria in detail and gave me examples to understand on which basis this kind of grants are awarded. Although I was disappointed about the miscommunication and the fact that I ...
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Enrica Palladino | Student Advisor | Student and Academic Services

I was very upset because I received misleading information about a scholarship I was told to be eligible for and was seeking some advice. Enrica took time to explain the criteria in detail and gave me examples to understand on which basis this kind of grants are awarded. Although I was disappointed about the miscommunication and the fact that I ...
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Enrica Palladino | Student Advisor | Student and Academic Services

I was very upset because I received misleading information about a scholarship I was told to be eligible for and was seeking some advice. Enrica took time to explain the criteria in detail and gave me examples to understand on which basis this kind of grants are awarded. Although I was disappointed about the miscommunication and the fact that I ...
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Michael Asabere | Junior Service Desk Analyst | Information Technology

I would like to nominate Michael from the IT team for a WOW recognition. I am based at the Health Service and had took on the responsibility to have a number of computers upgraded to windows 10. As a result, these computers needed an upgrade itself. Michael was very helpful. We had a lot of problems with a software we ...
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James Beaufoy | IT Service Desk Analyst | Information Technology

James is a new to the service desk team and is already proving to be an asset and breath of fresh air. There has been multiple times where James has stepped in to address calls that have come through and managed to close them. In one instance in particular, I was ' firefighting' during the machine move area in levels ...
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Joanna Stefanowska | Receptionist | Property and Facilities

Joanna is the epitome of great customer service. She is always efficient, reliable and customer focused. I want to thank her for helping me with the logistics of the three events I have at Aldersgate. As Aldersgate is not a venue I use, it is always helpful having someone explain the logistics and Joanna is faultless. This was completely appreciated ...
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Steven Gavin | Timetabling Officer | Property and Facilities

I'm nominating Steven Gavin for a Wow! award. I'm organising a major event in June 2019. A large number of rooms were needed. I found it difficult to organise a date with the maximum number of rooms needed, using the online booking system and contacted Timetabling. I'm not sure all the core competencies I selected were registered for this form, ...
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Enrica Palladino | Student Advisor | Student and Academic Services

I was very upset because I received misleading information about a scholarship I was told to be eligible for and was seeking some advice. Enrica took time to explain the criteria in detail and gave me examples to understand on which basis this kind of grants are awarded. Although I was disappointed about the miscommunication and the fact that I ...
Read More

Joanne FARENDEN | Visiting Development Manager | Homecove – 10089

Jo has taken on a site as a new visiting development manager and ended up in at the very deep end with some 130 homes and a large footprint spread across several floors, the residential development manager who started at the same time decided it wasn't for her and left after a brief period of time assisting Jo. This has ...
Read More

Joanne FARENDEN | Visiting Development Manager | Homecove – 10089

Jo has taken on a site as a new visiting development manager and ended up in at the very deep end with some 130 homes and a large footprint spread across several floors, the residential development manager who started at the same time decided it wasn't for her and left after a brief period of time assisting Jo. This has ...
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Dean Pickett & Ross Diamond | CST & Ganger | Wastewater Services

Both these lads arrived at 7.30 at my property on a Sunday night. Most people would be in a rather bad mood having to work a Sunday but these boys turned up happy and helpful. There customer service was outstanding. Very up beat and got to the job on hand straight away. After they had finished they explained the work ...
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Joanne FARENDEN | Visiting Development Manager | Homecove – 10089

Jo has taken on a site as a new visiting development manager and ended up in at the very deep end with some 130 homes and a large footprint spread across several floors, the residential development manager who started at the same time decided it wasn't for her and left after a brief period of time assisting Jo. This has ...
Read More

Joanne FARENDEN | Visiting Development Manager | Homecove – 10089

Jo has taken on a site as a new visiting development manager and ended up in at the very deep end with some 130 homes and a large footprint spread across several floors, the residential development manager who started at the same time decided it wasn't for her and left after a brief period of time assisting Jo. This has ...
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Ashley John | DPT | Wastewater Services

Polite and solved the problem !Nominated by: Rogerio Furlan, 24th Mar 2019 ...
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Lindsay Giles | Bereavement Services Director

In a very stressful moment Lindsey gave exactly the information I required to help with the financial aspects of my mother's estate and how to proceed. I found her to be so polite and understanding and I would recommend her to anyone. Nominated by: Anonymous, 13th Mar 2019 ...
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Lindsay Giles | Bereavement Services Director

In a very stressful moment Lindsey gave exactly the information I required to help with the financial aspects of my mother's estate and how to proceed. I found her to be so polite and understanding and I would recommend her to anyone. Nominated by: Anonymous, 13th Mar 2019 ...
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Lindsay Giles | Bereavement Services Director

In a very stressful moment Lindsey gave exactly the information I required to help with the financial aspects of my mother's estate and how to proceed. I found her to be so polite and understanding and I would recommend her to anyone. Nominated by: Anonymous, 13th Mar 2019 ...
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Lindsay Giles | Bereavement Services Director

In a very stressful moment Lindsey gave exactly the information I required to help with the financial aspects of my mother's estate and how to proceed. I found her to be so polite and understanding and I would recommend her to anyone. Nominated by: Anonymous, 13th Mar 2019 ...
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Lindsay Giles | Bereavement Services Director

In a very stressful moment Lindsey gave exactly the information I required to help with the financial aspects of my mother's estate and how to proceed. I found her to be so polite and understanding and I would recommend her to anyone. Nominated by: Anonymous, 13th Mar 2019 ...
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Lindsay Giles | Bereavement Services Director

In a very stressful moment Lindsey gave exactly the information I required to help with the financial aspects of my mother's estate and how to proceed. I found her to be so polite and understanding and I would recommend her to anyone. Nominated by: Anonymous, 13th Mar 2019 ...
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Lindsay Giles | Bereavement Services Director

In a very stressful moment Lindsey gave exactly the information I required to help with the financial aspects of my mother's estate and how to proceed. I found her to be so polite and understanding and I would recommend her to anyone. Nominated by: Anonymous, 13th Mar 2019 ...
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Kerry Fairhurst | Customer Advisor | Water Services

Kerry was so helpful and extremely friendly Nothing was a problem for her to act on If there is a ratting it's the top Nominated by: James Fleming, 14th Mar 2019 ...
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Sarah Bolshaw | Customer Services | Billing

I am disabled and extremely poorly but Sarah, did not rush me and was compassinate and professional with a friendly manner and explained everything. Thank you Sarah for being so pleasant and putting my mind at rest, you are a star.Nominated by: Anne Brady, 18th Mar 2019 ...
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Gill Smith | customer tech | Water Services

Gill Smith was absolutely great explained everything in full and was very pleasant. She definataly knows her job and was very thorough and helpful.Nominated by: Adele Paterson, 20th Mar 2019 ...
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Anton Panettiere | Course Officer | The City Law School (GIP)

he had helped me with several times ever since I joined city university of LondonNominated by: Anonymous, 23rd Jan 2019 ...
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Anton Panettiere | Course Officer | The City Law School (GIP)

he had helped me with several times ever since I joined city university of LondonNominated by: Anonymous, 23rd Jan 2019 ...
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Alex Brown | Assessment Manager | The City law School

Excellent and prompt responsiveness at communicating and solving enquiries as Assessments Manager.Nominated by: Anonymous, 3rd Nov 2018 ...
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Athina Benia | Course Officer | The City Law School

Athina is an excellent student support officer. She works with patience and tirelessly to solve problems of distance learning students. She deserves a big thank you and a lot of appreciation. Nominated by: Anonymous, 29th Oct 2018 ...
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Patrizia ContiniVaida Jemeljanoviene

This is a busy site, with lots going on and last minute changes. This morning my colleagues Patrizia and Vaida went above and beyond when faced with issues in some of our meeting rooms. Having had a successful (and busy!) day yesterday with a full day event, we were looking forward to a calmer day today. However on arrival to ...
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John Heinze | Mail Room | MSS

recognizing our important company valuesJohn has shown an inspiring ability to accomplish a variety of tasks and deal with all stakeholders with courteously, reliably and professionally while recognizing our important company values. Nominated by: Dora Stefanidis, 18th Mar 2019 ...
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Ritchie Zealand | Customer Services Manager | 1 William Street

He was able to assist us with all of our queries and also include ideas of his own to support the month.He was able to assist us with all of our queries and also include ideas of his own to support the month. Also, since our first meeting he has been very friendly towards us and always greets us with ...
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Josie Hackman | Concierge | Base Building

Always friendly and helpful Always friendly and helpful. She is super smart and cheerful.Nominated by: Nicole Wittenberg, 21st Mar 2019 ...
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Rolf Maass

Rolf has been working with Rapport since July, since then, he has proved to be a valuable member of the team. Even had a job move due to his productivity being used for a more complex role. Rolf working within Event's, as well as a looking after up to 100 clients a day in a highly confidential bidding area. This ...
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PC 147 Paul Canvin | Response & Crime – Crook

PC Canvin was very professional when he came to see me after I had been harassed via Social Media, he made me feel very comfortable and at ease, he explained everything to me and gave me lots of advice, what a lovely man I think he deserves the WOW award xNominated by: Christine Towers, 16th Mar 2019 ...
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PC 2943 Angus Hopper

I wish to nominate PC 2943 Hopper for a WOW Award. On Tuesday 12th March I was in Hope Street in Crook. It was a tremendous shock when I looked down and saw that the zip on my handbag had been opened and my purse, containing cards and money, had been taken. At the police station PC Hopper was very ...
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Manoj Kumar | Cleaner | Base Building Cleaning Department

Very god at his jobManoj services the men's end of trip facilities is always fantastic. He's always there with a friendly hello and holds open doors for people and just generally seems to be a really great guy (and very good at his job!)Nominated by: Craig Hardie, 14th Mar 2019 ...
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Lorraine Key | Development Manager | Bronte Court – 11148

We have, in our court, a number of fund raising functions which require a great deal of input from our wonderful development manager Lorraine. Knowing how busy her days are she still puts in so much work to make sure the functions are a success for the residents and their benefactors. Many hours she spends of her own time preparing ...
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Julie-Anne Donnachie | Building Manager | Property & Asset Management NSW

goes above an beyond! We really appreciate how hard Julie-Anne works day-to-day. She's always super helpful day-to-day and really does go above and beyond. Some of our team in our tenancy have been working late recently and we've been having some problems with the after-hours aircon portal. Julie-Anne was happy to come back to the building late in the night ...
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Jose Estavillo | Building Operations Supervisor

Evolution Master Jose consistently and accurately checks every detail in Evolution (our services and PPM system) to ensure that required tasks and action items are being addressed properly and on a timely manner consistently - without a PM ever having to chase! Above all, Jose's can do attitude and reliability is most admirable and appreciated by all our customers and ...
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PCSO 5341 Mark Lumsden | Business Innovation & Development CommandPCSO 8009 Rachael Farrimond-Wight

The delivery of the Knife Crime assemblies at North Durham Academy by Cohesion Officers Rachael and Mark has been outstanding. The input they give is particularly relevant to our cohort and to the Personal, Social, Health and Economic (PSHE) curriculum. The assemblies are informative and help us as an Academy deliver a subject which is challenging. Nominated by: Sarah Norman ...
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Bernard Freeman | Manager, Operations

Service with a smileBernard brings a smile to the tenants at the clock tower and is an amazing problem solver since coming on board. He is never to busy to help and always prompt with his responses. Multiple members; contractors, on site team and tenants have come up to say how much they appreciate his efforts.Our Values: Going above and ...
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Kushal Gupta | Relief Building Operations Supervisor

Came to the RescueKushal assisted greatly on the day the building manager was away sick for an extended period of time. His rapport with the tenants and likable nature assisted helped us greatly. Appreciate his help for coming to the rescue despite not assigned to the asset.Our Values: Customer Focused every dayNominated by: Tom Tahamtan, 12th Mar 2019 ...
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