WOW! Team

Derek Williams

Chief Executive

Derek is passionate about helping our customers to create a great place to work and a great place to be a customer. His skill and enthusiasm as a speaker, an author and founder of The WOW! Awards is helping to raise standards of customer service around the world.

Derek had a long management career in manufacturing. He has run his own award winning businesses for over 20 years and is a past Chief Executive of the Society of Consumer Affairs Professionals. In 2014 Derek was elected a Fellow of the Professional Speakers Association.

    Joanne Williams

    Assistant to CEO

    As well as managing Derek’s diary, Jo is passionate about customer service.  Her broad range of experience as a business manager and as a WorldHost Customer Service Trainer is a major asset to the company.

      Bianca Talbot

      Client Services Manager

      Bianca is responsible for the day to day running of The WOW! Awards, making sure everything runs smoothly. Overseeing all of our clients and ensuring they have everything they need. Bianca also organises our annual Gala Awards Ceremony and other smaller events that run throughout the year.

        Lisa Rouse

        Client Manager

        Lisa is at the very heart of The WOW! Awards; reading and judging the thousands of customer nominations that are made every year. Lisa is looking for consistency of service, examples of service that have saved the day and examples of truly “WOW!” service. Lisa’s work throughout the year contributes massively to our annual awards ceremony and other events.

          Emily Lambert

          Operations Manager

          Emily is responsible for the day to day operational aspect of The WOW! Awards, including leading the operations team to ensure that we always deliver the most exceptional experiences. Emily manages internal projects, improvements and developments of our offering. Emily also looks after a select group of our clients, as well as assisting in planning and organising our annual events.

            Sarah Lovett-Scott

            Assistant Client Manager

            Sarah brings enthusiasm and diligence to her responsibilities for reading and judging all of the customer nominations throughout the year for a specially selected group of clients at The WOW! Awards!

            A key part of her role is to manage the milestones for individuals and organisations to make certain that everyone is duly recognised for their achievements.

              Sam Miller

              IT Systems Manager

              Sam has worked with The WOW! Awards on and off over the last 7 years. Sam manages the web development, technologies and databases for all our clients as well as our corporate and internal systems.

                Caroline Lovett

                Caroline supports our customers in Australia. She has considerable experience in the energy sector and as a customer service trainer. Caroline is also an active member of the Society of Consumer Affairs Professionals in Australia.