WOW! Team

Joanne Williams

Assistant to CEO

    Sam Miller

    IT Systems Manager

    Sam has worked with The WOW! Awards on and off over the last 7 years. Sam manages the web development, technologies and databases for all our clients as well as our corporate and internal systems.

      Kim Leitch


      Kim has a great deal of customer service experience and knowledge of the industry, having been influential in helping to establish The Institute of Customer Service in 1997. During her 16 years at the ICS she has had a number of senior roles which developed her skills further. Previously Kim has worked in the holiday industry both in retail and tour operations for Thomson Holidays (TUI) where her love and passion for customer service was established.

        Emily Lambert

        Finance & Client Manager

        Emily is responsible for the day to day finances, as well as looking after a select group of clients and ensuring that they gain the most value from The WOW! Awards scheme. Emily also assists in planning and organising the events throughout out the year as well as supporting the general operations side of the business.

          Lisa Rouse

          Client Manager

          Lisa is at the very heart of The WOW! Awards; reading and judging the thousands of customer nominations that are made every year. Lisa is looking for consistency of service, examples of service that have saved the day and examples of truly “WOW!” service. Lisa’s work throughout the year contributes massively to our annual awards ceremony and other events.

            Bianca Talbot

            Client Services Manager

            Bianca is responsible for the day to day running of The WOW! Awards, making sure everything runs smoothly. Overseeing all of our clients and ensuring they have everything they need. Bianca also organises our annual Gala Awards Ceremony and other smaller events that run throughout the year.

              Derek Williams

              Chief Executive

              Derek is passionate about helping our customers to create a great place to work and a great place to be a customer. His skill and enthusiasm as a speaker, an author and founder of The WOW! Awards is helping to raise standards of customer service around the world.

              Derek had a long management career in manufacturing. He has run his own award winning businesses for over 20 years and is a past Chief Executive of the Society of Consumer Affairs Professionals. In 2014 Derek was elected a Fellow of the Professional Speakers Association.

                Sarah Speedy

                Assistant Client Manager

                Sarah is responsible for reading and judging all of the customer nominations throughout the year for a select group of clients at The WOW! Awards!

                Sarah manages the milestones for individuals and organisations to ensure that everyone is recognised for their achievements.