What a great guy and a great representative of Thames Water. Very personable, calm, clearly explained what was happening and got the job done without any fuss. A lot of engineers/plumbers I’ve met from the Utility companies give the impression they don’t want to be there and ‘our problem’ is an inconvenience for them! …… So refreshing to meet someone who recognises we are the ones with the problem and shows a desire to solve it.
Nominated by: Trevor Grant, 18th Mar 2019
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