Contacted UU via direct message on Twitter very angry after my garden was dug up without my knowledge by UU team laying new pipes. Lauren responded instantly and continued to speak regularly for a number of weeks whilst she meticulously sorted the issue out by escalating, speaking to other team members and keeping me informed at every moment along the way. The inevitable positive conclusion was down solely to Lauren’s help. She’s clearly is an asset to your company. Thanks Lauren!!
Nominated by: Steve Beck, 16th Mar 2019
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