I rang today to cancel my account as I’ve moved back home to support my mum after my dad has passed. I’ve got a very short fuse at the minute due to the circumstance.

In all honesty I thought I would have a fight sorting out cancelling my water but not with Laura. She was brilliant. Really simple and quick at what she did. Explained the refund process and what would happen next and did what she needed to do with a smile on her face.

Sometimes you just need somebody who is brilliant at their job to make you smile in a tough day and this is what she did. Great job Laura. Your team leader and opps manager should be proud of you

I’m a learning and development manager in financial services and I would be proud to say that one of my team had trained her. Well done

Nominated by: Stefan Sladek, 15th Mar 2019
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