Following extremely poor weather, a blocked drain caused a build up of water which entered our property cutting off the electricity to our house and that of our elderly neighbour. Gareth and Ian attended and set to work diagnosing the drain issue. They introduced themselves and reassured us that they would remedy the problem before leaving. Even a puncture to their vehicle didn’t faze them.
They were very polite, kept us updated, resolved the issue and made sure everything was in working order for us and our neighbours before leaving.
I hope this never happens to us again (!) but cannot fault the excellent service from these guys today. Thanks Ian and Gareth for a job well done.
Nominated by: Donna Eachus, 17th Mar 2019
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