What is The WOW! Awards?
The WOW! Awards offer ongoing employee engagement tools that helps you to create a culture of excellence and make it easy for customers to say ‘Thank You.’ It works every day of the year and is all about catching your people doing things right!
Sincere recognition is one of the most powerful ways to improve employee engagement; creating a great place to work, a great place to be a customer and great results.
Your customers can nominate an individual employee or a team for The WOW! Awards using an online portal that can be embedded within your own website. These nominations are independently judged by The WOW! Awards against agreed criteria and the best nominations are recognised by a certificate presented to your employees. The WOW! Awards is quick, easy, effective and a proven way to improve employee engagement and is capable of providing a substantial return on your investment.
Click here for a short introduction video.
Who else is using The WOW! Awards?
The WOW! Awards is being used by some of the very best service providers in the UK. In the public sector that includes the NHS, local authorities, universities and colleges. Private sector users include utilities, construction, property management, charities, housing associations, leisure, property and facilities management and financial services.
The WOW! Awards started in the UK and is now spreading to Australia and the USA. If you would like to speak to some of our customers, please do let us know. We’d be delighted to put you in touch.
What are the benefits to working with The WOW! Awards?
Telling your customers that you are using The WOW! Awards is very powerful step towards raising your own standards and telling your employees that you are going to be catching them doing things right is motivating in itself.
Customer retention, sales, employee performance and finances are all improved through The WOW! Awards. The return on investment is impressive and typically you should receive payback in less than three months.
You may also find that The WOW! Awards generates a powerful range of testimonials for your organisation, helping to attract new customers and enhance your brand.
Other benefits include being able to identify ambassadors, re-define the type of people that you recruit and identifying specific training needs.
Speaking of training, we know that many organisations struggle to keep the momentum and enthusiasm going after a training programme has ended. The WOW! Awards is a powerful way of adding stickability to your training programmes. With the new skills that your people have acquired, they should start to receive even more positive feedback from your customers. This is the fuel that creates continuous and never ending improvement.
The WOW! Awards creates:
- A Great Place to Work – Increasing employee satisfaction, engagement and retention as well as decreasing absenteeism and attrition. Just think how much this might save you in a year.
- A Great Place to be a Customer – Increasing customer loyalty, creating a culture of service excellence by “catching your people doing things right”.
- Great Results – Winning new and retaining current customers, increasing performance and efficiency.
A special note from our Chief Executive, Derek Williams…
“Something that I especially like about The WOW! Awards is how it can link front line behaviours directly back to the corporate strategy and values. Nominations can be analysed against the values of the organisation and recorded on the certificates. As a Chairman or CEO, there are few things more powerful than to present a certificate of achievement and be able to say how this links directly to our corporate values”.
How does it work?
You simply inform your customers that you are using The WOW! Awards and invite them to take part. What we find works best is a message along the lines of, “We’re aiming to be the best we can be. If you’ve had great service from one of our team, please would you nominate them for The WOW! Awards?” You then include a link to the appropriate page on your website.
You can share this invite in so many ways. On your website, on your emails, on invoices and packing notes, on theatre tickets or boarding cards, even posters in your public areas. We can help to advise you on this and we have lots of examples from organisations that are enjoying fantastic success with The WOW! Awards.
Working with lots of very different organisations, we’ve realised that flexibility is often key to making this work. We’ve extended the features of the process to include internal nominations, suggestions and even complaints if you would like to. (Suggestions and complaints are for your own use and never come to us or get judged by us in any way.)
The WOW! Awards is all that we do. We are making this work for you every single month; judging the nominations and coming back to you with customised certificates for the winners. You never need worry about a customer compliment going missing again or an employee not receiving the recognition they deserve for a job well done.
Many of the larger organisations using The WOW! Awards will receive in excess of 150 customer nominations per month. Over the last year, 34% of nominations resulted in a certificate.
When you join The WOW! Awards you will need to identify someone at your end as an administrator to oversee the process and work with us. Your administrator will moderate the nominations as they come in. This will release them to us for judging. We usually work on a monthly cycle for judging nominations and issuing certificates.
We know that your business is going to be both special and different. Users of The WOW! Awards often modify the process to make it work for them. If you would like to discover how to make this work within your organisation, we would be delighted to hear from you please email info@TheWowAwards.co.uk for more details or call us on +44 (0) 1438 310191
How much does it cost?
Your investment is based on the nature of your business and how many of your employees will be part of the programme. If you would like to discuss this in more detail, please contact us now on + 44 (0) 1438 310191 or email email@example.com
We absolutely guarantee what we do for the first six months from when your licence starts. If you are not satisfied for any reason we will refund your investment.
How long does it take to set up the customer compliments programme?
It takes a minimum of four weeks to set up The WOW! Awards programme. With our help, we would recommend that you spend some time thinking through the process and how you will make it work in your organisation. You will also need to communicate your plans with your employees and your customers. Typically, from giving us the go-ahead to starting to receive nominations should be no more than six weeks.
How do you manage my data?
We will not use your personal data for any other purpose than for this nomination. We will not share your personal data with any other person or company. Full details of how we use personal data are available in our Privacy Statement.
If you have any further questions regarding out Privacy Statement, please send your email to firstname.lastname@example.org.
Gala Awards Ceremony
What is the Gala Awards Ceremony?
The WOW! Awards Gala Ceremony is an annual daytime event. It’s where we recognise the very best of the best employees and organisations during the last 12 months.
Click Here to view last year’s event.
This year’s WOW! Awards Gala Ceremony is set to be another spectacular event including:
Delicious 3 Course Meal
And the announcement of this years WOW! Award winners!
How can I enter into the awards?
To be considered for The WOW! Awards, you must be a member of The WOW! Awards Community. Members pay an annual licence fee depending on the size of their company and are part of an ongoing programme to recognise and celebrate individual achievements.
If you are interested in learning more about becoming a member and how we help organisations with employee engagement and improving customer service, please contact us on +44 (0) 1438 310191 and we’d be delighted to talk through how it might work for your organisation.
Who attends the Gala Awards Ceremony?
In 2017 more than 400 people attended this ceremony. Each year, the ceremony just gets better and better and our numbers are rising all the time.
The majority of winners will be front line individuals and teams. We like to see finalists supported by their senior management. This is a very special red carpet day out! Many of the finalists may never have been to London before and almost all of them will have never experienced a ceremony on this scale before.
‘This has been the most exciting day of my life since I got married! And that was sixty years ago!”
Mary Roads, lollipop lady Warwickshire County Council
When and where is Gala Awards Ceremony?
Can I bring friends and family to the event?
Yes, your friends and family are more than welcome to come along to The WOW! Awards Gala Ceremony. If you would like to purchase additional tickets, please coordinate this through your company as we do have special ticket prices for groups of 10 or more.
When is the cut-off date for Award Ceremony nominations?
You will find the cut-off dates for The WOW! Awards Gala Ceremony 2018 here. From all the nominations received in the past 12 months we will select 4 or 5 finalists for each category. The categories will reflect a mixture of organisation, team and individual achievements. These finalists are invited to London to make a 15 minute presentation to an independent panel of expert judges. Judging takes place in early September.