Nick Dacies

Losing Ron was a huge loss to the WPS & Estate team as well as the office as a whole. Ron was such a big part of the team and knew policies/procedures like the back of his hand. Stepping into Ron’s shoes was a big ask of anyone, however Nick has seamlessly integrated into the team and the wider (client site) family.

Nick is incredibly proactive offering to assist and is sometimes even one step ahead of me! There have been a couple of occasions when I have requested things with very short notice and he has been on hand to assist.

Despite the short period of time he has been here, Nick is always very willing to help and if he doesn’t know how to do something will find out and come back to me. The work he produces is professional and always to a very high standard and on the odd occasion when I have been unbelievably busy he has gone above and beyond and even brought documents down for me.

He has a fantastic ‘can-do’ attitude and makes it easy to work with him knowing that I will receive an outcome which is of high standard.

Well done Nick and thanks for your hard work!

Nominated by: Natasha Whitehurst, 6th Mar 2019


We were faced with an impossible situation which no on could have predicted. We had one team member on annual leave, another on a training course and with a vacancy on the team already things were going to be tight. Unfortunately on this day 3 team members were struck down with a bout of flu which left the ground floor team – our front of house ambassadors for the incredibly busy UK HQ with only 4 team members left to cover the 12 hour day. There were no temps available and being in (location) no network team to provide support; Lisa, Reiss, Naomi and Collette all did an outstanding job to ensure the guest experience was never compromised. They all went without a morning or afternoon break, spread out their lunch breaks and stayed behind as needed to ensure there were no repercussions to the handover that evening. Reiss volunteered to cover the closing shift and in doing so he worked a 12 hour day! I monitored the situation and helped out as needed and I wanted to recognise their dedication and hard work on a very difficult day as there were no complaints received and the queues were kept to a minimum. They team did their jobs remarkably and never appeared stressed out or busy. Well done Lisa, Reiss, Naomi and Collette.
Nominated by: Alison O’leary, 8th Mar 2019

Damon Rees-Oxley | Plumber | PBHS

Kettle’s On – Plumbing Issue Resolved

Damon had a really friendly professional and personable nature. He was calm, clean, efficient. He explained everything he was doing, talked us through the problems we had and allowed us time to ask questions. Damon was enthusiastic and determined to resolve the issue. He checked everything was in working order before leaving. Damon had to make a return visit with replacement parts and he came back when he said he would. He went the extra mile for us and we are very grateful. It was a pleasure to meet him and he’s a credit to the company. We were only sorry he couldn’t stay for a celebratory cuppa.
Nominated by: Jean Wilson, 17th Feb 2019

Les Marshall | Plumber | A/Force

Fitting of water meter on behalf of Yorkshire Water.

Leslie Marshall Visited Our Home To Fit A Water Meter To The External Stop Tap. When Asked, He Explained The Process And Carried Out The Work Efficiently And Tidily. He Made Final Checks That The Water Flow And Purity Was Not Affected Before Departure. He Was Polite And Professional Throughout His Visit. An excellent representative for his employer providing good service.
Nominated by: Anonymous, 8th Mar 2019

Lee Dougherty | Trailer Team | Smart water
Liam Owen | Trailer Team | Smart Water

Identified & fixed leak in 90minutes!

Identified leak having dug out and mended leak with new pipe. Kept us informed every step of the way – told us immediately when they’d found the leak and showed us where it was and how they were going to fix it.
Both were very polite, quick and efficient.
Showed us the completed work to ensure we were satisfied – even swept up after themselves! Reassured us they had checked to see if there were any more leaks and confirmed there wasn’t so it put our minds at rest.
Extremely happy with the service. They are a credit to the company.
Nominated by: Allan Hartshorne, 5th Mar 2019

Leigh Mason | Plumber | A/Force

Leigh came to fit a water meter for me, He was very polite ,helpful and friendly.

Leigh came in and explained what had to be done. sorted out the best place to fit the meter and explained the pipework reconfiguring he had to do. He also made sure the cupboard shelf would fit back in the correct position afterwards.
He was very pleasant and friendly. Most of all he cleared up after him. You wouldn’t know he had been,You could see he took great pride in his work.
Nominated by: Andy Wilmot, 1st Mar 2019

Gary King | Trailer Team | MUS

All Sorted Quickly and Professionally!

Gary was able to fathom the problem of ‘low pressure’ from a very complex old network of pipes that over the years had been updated, adjusted and generally messed around with. With lots of variables, as the network supplied a number of properties, Gary somehow narrowed it down by a complex process of elimination/testing. He did this with a minimal amount of disruption and had the whole system up and running again …infact running better than it ever has in the 17 years we’ve been here. Ultimately, he obviously has lots of experience in this field and has developed a very good customer communication skill.
Nominated by: Simon Mallon, 28th Feb 2019

Mira Kraleva

Mira is working at the heart and brain of our operation, the Business Centre. The Business Centre it is the one place at any work, where visitors, clients, colleagues, other suppliers & contractors will come to ask queries, directions or any support they require. That means a vast knowledge of 8 different buildings, processes, people and all the above.
Mira’s main duties are to spread the jobs assigned to Customer Service team between 4 different floors with 18 different team members in our HQ. This can be very challenging, as she receive these jobs via phone, email, ping on the Skype or face to face from the Facilities team, various contractors or clients themselves and clear the inbox at the same time. These jobs can be anything from delivering a mouse to a most complex, Video Conference support with presentation. That means that Mira is aware of each team member strengths, abilities and how best they can support various client requests.
One would think this will be plenty to deal with for one person, we are talking about Mira here though.
On daily basis she creates a Handover for the team, this will make the team aware of any High Profile meetings to attend, any special setup for the clients and any pre-booked requests for the day. While she is preparing this daily handover Mira adds her special touch that goes way above & beyond her duties. Every single day, she will add an interesting information about the next day – e.g. ‘World Yoga Day’, ‘International Mother Language Day’, ‘Pink day’ etc., some of which I never knew existed. Furthermore, she does add a ‘Word of the day’ to enrich our English vocabulary and make us to find it from the meaning of the word.
While the team reads the handover daily, these extra 5min of a day, where anyone from the team can read about the particular day or try to figure out the word for the day makes such a huge difference.
Mira doesn’t only shares the information about particular day, she does engage with the team by organising a game or a mission matching the day as well. I will provide you with couple of examples, otherwise we will be here for days on end… On an ‘International Mother Language Day’ Mira found out every single team member country with a flag, their native mother tongue and wrote ‘Thank you’ in each of these languages. During the day, the team would match all of these together. On this particular day, we have all learned new things about each other, as well we bonded together stronger.
To top it all up, recently our team has won a Team Award for which we received one award certificate for this win #StrongerTogether. Mira thought of a great idea of how to ensure that everyone in the team will get one. Mira contacted our Account Manager, she shared her idea and together they created a great way to share this certificate with the entire team, their recognition from this award with a personal message. This was than shared with the each team member personally.

Mira does all of the above with such an easy, comfort & smile on her face. Our operation is smoother and the team is well engaged.

We all believe that, Mira does deserve the WOW award win

Nominated by: Roman Rosa, 8th Mar 2019

George Hales

George had holiday booked for a Friday and temp cover had been arranged. Unfortunately, we were informed the day before that due to personal reasons the temp could no longer cover that Friday and that at such short notice no-one else could be provided. After looking at all options, we were out of luck and with a busy day on the cards…it wasn’t looking good. George then got in contact to say that she would cancel her holiday day and come in to work to ensure that the client service was unaffected. What a great example of going the extra mile…thank you George!
Nominated by: Dominic Smith, 7th Mar 2019

Elena Bueno

Elena Bueno – Oh My Goodness!! ….. This lady deserves a "SUPER WOW" and some, a pocket rocket of energy, brilliance, helpfulness, technical skills and super efficient awareness. Elena helped cover everything as a workplace services manager and settled in instantly with such competence and professionalism, that she was impossible to not notice. Clients were greeted with such warmth, nothing was too much and she was integral in a monthly project we needed to do at short notice. WE WERE SERIOUSLY WOWED as everything she touched turned to gold for us and staff, with such grace often above and beyond. She is an exceptional talent and there are too many instances to mention in this recommendation but on behalf of us we thank you and hope you join us again soon. You made us all shine together and were definitely a key player in our team. Rapport take notice here … A STAR IS BORN!!…. Please reward her on behalf of so many 🙂
Nominated by: Andy Joseph, 4th Mar 2019