Ben & Andrew | CST & Ganger | Wastewater Services

My Aunty (95yrs young ) also Cousin Joseph 76yrs young are both post-opp’ patients…recovering at my aunties home..Upon Monday 19th November I contacted your emergency number upon which I spoke with a lovely young lady called Jan whose telephone manor with the next young lady I spoke with called Margaret were REMARKABLE ALSO CARING WITHOUT FAULT BOTH LADIES DESERVE A RECOMENDATION FOR THEIR GENUINE SINCERE THOUGHTFULNESS THROUGHOUT. Then my family met BEN also ANDREW, who were 2nd to none in manor also extremely thorough within their line of work, both men deserve this appreciation as they worked tirelessly in the cold also cleaned up after they had completed their task in hand, absolutely all the above went up and beyond their call of duty with a passion that surely comes from sincerity & kindness. Thankyou for restoring our faith also belief more importantly for piece of mind also my lovely niece Eileen for taking special loving care of us.Kind regards also Best wishes for Christmas and New year From Number 16 & 18 and both Families.
Nominated by: Mary O’hare, 21st Nov 2018

Jeff Naylor | W c t | Water Services

Jeff Naylor and his team Stuart and Dan went above and beyond to help with my water issue. They allocated extra time to the job and were very caring & considering after I had witnessed their equipment being stolen by thieves. I tried to prevent the theft by screaming, alerting the team and photographing the theft in progress. I was very shaken and they looked after me so well.
Nominated by: Lisa Hughes, 14th Nov 2018

Ian Pinches | Billing

Made a call today to United utilities, as I have been struggling to keep up with payments. I was very nervous about calling as I didn’t know how I was going to resolve this. Ian pinches was the gentleman that answered my call and I just want to say, he is an absolute credit to your company. I have never had someone on the other end of a phone not know me, but completely understand my situation. He made me feel very at ease on getting it sorted. Massive thank you to him.
Nominated by: Rosalyn Hill, 16th Nov 2018

Sheena Grundill | Case Owner – Customer Relations | Other

Sheenagh was fantastic with informing me about an unpaid bill that I had not been contacted about in 12 months. She was very helpful and clear about what steps they had taken and were going to take to resolve this issue.

She was incredibly understanding and friendly on the phone, she did absolutely everything she could to help me with the issue. She also rang me a week later to confirm my query was still in progress and to see where I was up to with resolving the issue. She also offered to call me again in a weeks time to make sure that everything she was sending in the post to me has arrived and if there is anything else I need.

I can’t praise her enough, she really helped me in a very stressful time. Thank you.

Nominated by: Phillipa Aspin, 16th Nov 2018

Neil Pilling | waste water network engineer | Wastewater Services

I have dealt with Neil a Number of times over the past few years mainly to do with access permits and asking for advice and have found him always professional and prompt with his replies, never a delay with the access permits as they are normally upon short notice due to client requirement’s and he has always been accommodating.

He is a Credit to the company

Nominated by: Lee Palmer, 16th Nov 2018

Thomas Drew | Cst | Wastewater Services

Had a blocked drain, rang on Sunday morning and by late afternoon they had a arrived. They phoned ahead to say they would be 10 minutes away. Which was great. When they arrived they kept me informed of what they could do. They had to access other properties. But unfortunately they weren’t in. Instead of giving up they then rang there office to get contact details to get permission to Access. They cleared the blockage and then inspected the drain confirming all is ok with the drain they also told me what had been blocking it. Once packed up they then spent another 15/20 mins hosing down and disinfecting the area that had been flooded. They then gave me a form to fill in to apply for money off my future bill which I didn’t even know we could do. From start to finish they were polite, efficient and informative. I couldn’t have asked for more.
Nominated by: Ryan Conroy, 18th Nov 2018

Shaun Bolton | WCT | Water Services

Good morning
Shaun visited on Saturday and with his metal detector quickly identified a possible location for our stop tap in the verge. He carefully located the cover,covered in about 300mm of soil, and cleaned out the pipe over the tap to locate the tap itself. He explained things clearly to me as he progressed and in ascertaining that there were damp issues to the outside wall of a section of the house offered to sound test the incoming main for leaks. Having ruled that out he suggested other possible causes based on what he could see. This was very helpful and provided me with a meaningful way forward to investigate further via dye testing the internal bathroom pipework. He also offered to provide some dye. Shaun was courteous and has a wealth of knowledge that he used to go above and beyond to assist us. His dedication to his job and his customer service skills really do make him stand out. Thank you Shaun.
Nominated by: Rebecca Doody, 12th Nov 2018

David Potts | WCT | Wastewater Services

I would like to nominate David Potts for an award.

After over a year – significant stress and financial expense – and many visits and conversations with UU, private plumbers and leak specialists searching for underground leaks on my property I was feeling very stressed and defeated.

David came out listened to my issues and unlike everyone else I have been in contact with didn’t just say it was my problem or give up, but talked to me about solutions (listened to what I had done), made checks on my property, explained additional steps for me to take to find the leak and when that didn’t work, he went above and beyond bringing colleagues in to find the leak and fix it.

David resolved over a years worth of problem in a few weeks, a tremendous relief for me. He has provided the best customer-service I have received from United Utilities by far, he should be rewarded for his consistent helpful approach. I wish everyone I dealt with was as knowledgeable and helpful as David.

Nominated by: Vicky Stanger, 12th Nov 2018

Jordan Robinson, Kevin Winder, Mike Heighway & Fergus Holden | CST & Ganger | Wastewater Services

Blocked mains drain cause sewage to back up into our Nursery classroom but your team were professional, polite, courteous, efficient, concerned and kept me informed the whole time. I cannot fault the service provided by every member of the United Utilities team, including those on the phones, in what was a very stressful situation. Certainly the best service I’ve had from a utilities company when we’ve had a crisis at school!
Nominated by: Nicky Brewerton, 8th Nov 2018

Maria Dell | Billing

I made a call to yourselves at around 6pm on the 5th November. I was calling with a billing query which Maria dealt with. She was extremely helpful and genuine at all times. She communicated with care and all of the information I needed surrounding my query. I couldn’t of been happier with the help she gave me and she changed a bad day to a really good day within the space of a short phone call. Cannot fault her. Thank you again Maria!
Nominated by: Jessica Noble, 6th Nov 2018