Mark Mitchell | Network Customer Inspector | Water Services

Mark came to my home to check for a leak after I reported a very high water bill. From the moment he arrived with a smile he went about his business looking for the leak. He walked me through what he was doing and talked me through the meter and how it is calculated. He was very knowledgeable when I asked a few questions and gave me tips on saving water. He identified very quickly that the leak was coming…

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Sarah Kenny | United Utilities Telephony | Water Services

Sarah was extremely welcoming over the phone this afternoon as me and my friend have just moved into a new property and we are very clueless to what we had to do with our water! Sarah explained everything in detail about payment plans and meter readings and really helped me understand the in depths about our water supply and how we would pay our bills. Sarah also mentioned we could manage united utilities online which is a really big help…

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Chloe Davies | Customer Advisor | Billing

Ms. Chloe Davies at United Utilities Customer Service Call Center poses excellent customer service skills. She is highly capable of understanding customers issues surrounding bills, metering, and other logistical and technical matters. Her communication skill is outstanding and she conveys her message in a non invasive manner with sound tone of voice. Ms. Davies helped resolving my chronic water meter problems, bill related technical difficulties and understood the issues holistically with keen and genuine interests. I sincerely believe she is…

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