Cathryn Clayson

We order our searches through Cathryn and she provides a very friendly service. Her team are always on hand to help with enquiries and the process of ordering is quick, easy and stress free.
Nominated by: Fraser Bell, 12th Nov 2018

Cathryn Clayson

I nominate Cathryn Clayson. I have a brand new secretary who is unsure and unsteady on conveyancing but unprompted Cathryn drove over to our office and gave her training and insights which were greatly appreciated. Thank you Cathryn!
Nominated by: Ashley Mallett, 12th Nov 2018

Wayne Sagar | Plumber | A/Force

A small step beyond for Wayne, a massive help for me

Wayne who came to fit a water meter was very friendly and polite. After he fitted it I asked him if he wouldn’t mind taking a quick look at a slow running kitchen tap, and within just the space of a short phone call I had to take he had fixed the blockage and the tap is running perfectly. Really makes a massive difference to me, even though it’s only a tap, but it was the way that Wayne was happy to fix it and help me out, not at all grudgingly or with any bother, that made me want to offer some positive feedback on his behalf. Really great customer service. Saved me a possible call out which would have been a huge waste of effort really as it was obviously in the end only a simple job.
Nominated by: Anonymous, 10th Nov 2018

Jonathan Wagner | Plumber | PBHS

Thank you, Jonathan!

I approached Jonathan in the street as he was called to our neighbour’s house. We were both left without water after some earlier work on their property. I’d had a bad experience on the phone with Yorkshire Water and he was super friendly, fixing our problem when he absolutely didn’t have to. Without him we’d have been without water… Thank you!
Nominated by: Anonymous, 13th Nov 2018

James Baker | Customer Advisor Advanced | Water Services

I got to know James quite well during the 5+ months it took to deal with the issue of very low water pressure in my house. He always kept me in the picture and never once let me down. It can’t be an easy job – he is always in the middle between the customer and, I suppose, the various engineering teams and technical people. He comes over as a genuine, naturally engaging and cheerful young man and I wish him well for his future.
Nominated by: Judith Gay, 9th Nov 2018

United Utilities | Water Services

OK – there was a problem with your service yesterday – but instead of writing a letter of complaint today, I am writing to say – well done and a great big thank you to the fantastic United Utilities staff across a number of services who moved heaven and earth (literally in respect of a significant volume of earth!) to resolve the problem of a rather large hole preventing access to our home. This was particularly upsetting to us given that we had previously suffered a fire at our home and therefore understood the importance of ensuring access for emergency vehicles.
Things do go wrong – and the true measure of a person or a company is how they respond when the almost unforgivable happens. United Utilities staff really listened with sympathy and warmth and they apologised They then quickly moved to identify a resolution – they asked what we wanted to be done to resolve matters and acted quickly and efficiently – working into the night to put things night.
I spoke with lots of individuals – all had a fabulous can-do attitude alongside genuine care and concern. We certainly didn’t feel that we were just a Customer Number – it felt like we were the most important people with UU staff rallying round to put things right. The very best customer service I have experienced.
Please pass on my thanks to Kay, Gaynor and Sarah, Tracey and Danielle from the Escalation Team and the many others who I cannot name in person but who worked so conscientiously to resolve our problem.

Nominated by: Ruth Dolan, 9th Nov 2018

Richard Walsh | Customer Advisor | Billing

Richard was so kind and thoughtful. He explained he had to ask questions and gave me time to get the information. He then explained that he had put the answers in his computer and confirmed I was eligible and would ring the next day to advise me of the new payments. He did phone when he said and gave me the exact information. He is so right for his job. Congratulations to you for selecting him to help us. It’s not so easy when your getting older and he made it very pleasant for me. Thank you.
Nominated by: Eileen Barton, 8th Nov 2018