Chris Wilgar | Paediatric Diabetes Specialist Nurse and SCCN | Child Health

I am nominating Chris and the team (there are quite a few) that are involved in taking 24 children from Basingstoke and Winchester to Fairthorne Manor on a 3 day, 2 night residential trip around the end of May. All the children that attend have Type 1 Diabetes. They have a wonderful time meeting other children with this challenging disease. They get to go kayaking, water rafting, fly down a zip wire, the list goes on. I have been fortunate that this is the third time my daughter has attended and she really looks forward to taking part (as we do as parents as it provides valuable respite from the condition.) Chris is instrumental in organising this trip and has done for many years. The whole team survive on very little sleep as they are dealing with lots of night time monitoring of blood sugar level’s as the children have had very active days indeed. They also provide outstanding education to the children around dealing with their condition. I feel very lucky to have such a caring team of people looking after my daughter.
Nominated by: Paula Cavanagh, 27th Jun 2018

Anna Tomasik | Legal Advisor | Leasehold Advisor

I am dealing with a serious problem re my leasehold apartment. anna has:
a/ given me outstandingly helpful advice over the phone.
b/ followed up by very helpful emails advising me how to finally resolve what is a very tricky situation.
anna tomasik is a credit to lease-advice.org
Nominated by: Nick Johns, 10th Jul 2018

Ibraheem Dulmeer | Legal Advisor | Leasehold Advisor

I have nominated Mr Dulmeer for his down to earth approach to offering advice. His approachability, along with his obvious detailed knowledge base. He is quick to grasp the crux of an issue, analyse it, advise on it and therefore leaves you feeling somewhat more confident about what the next course of action needs to be.
Nominated by: Margaret Gannon, 10th Jul 2018

Nadeem Hussain | Legal Advisor | Leasehold Advisor

Patient approach on a complicated issue, but that only had a 15minute window to explain made it absolutely clear and answered all questions immediately, accurately and with a positive tone even though the outcome was negative.
Nominated by: Anonymous, 10th Jul 2018

Kemi Adedeji | Legal Advisor | Leasehold Advisor

Kemi was so thorough, patient and helpful during my phone call. My leasehold issue is complex, but she took the time to listen and provide me with calming advice and a way forward. Thank you so much. Lisa
Nominated by: Anonymous, 12th Jul 2018

Grace Martin | Customer Advisor | Billing

Having moved property & not been given the meter reading or knowledge of where the meter is at the property. My call was handled by grace. Who dealt with all my queries in a really pleasant helpful & professional way. I wasn’t kept waiting & everything was done in minutes. Not like the experiences I’ve had recently with other companies. I felt assured & confident after my call that everything was dealt with & I don’t have to worry about billing & payment as all on d/d. Grace also suggested on line business which I’m afraid I’m not digitally mind set as yet. But the way she explained it I’ll get my husband to call & register for this service. A really helpful & pleasant girl much appreciated her dealing with my enquiry. Regards
Nominated by: Denise Greenhalgh, 10th Jul 2018

Gareth Jones | CST | Wastewater Services

On Thursday 5th July I contacted United Utilities by phone to report flooding at my home due to blocked drains. The gentleman who dealt with my call was very pleasant, efficient and reassuring, he informed me that someone would attend no later than Saturday 7th July. He obtained my permission for the work crew to enter my property in my absence and details of how to gain access. At lunchtime on Friday 6th a gentleman called Gareth called me to advise he had arrived at the property and took some details from me and he called back a short time later with an update. My husband arrived home at about 3pm to find the crew just finishing up having cleared the blockage and cleaned the surrounding area. They explained in full what the issue had been and follow-up actions. Both my husband and I were very impressed the overall service we received from United Utilities and just wanted to say thank you for exceeding our expectations.
Nominated by: Charlotte Maben, 9th Jul 2018

Callum Smythe And Alan Unsworth | CST and Ganger | Wastewater Services

Both men were very pleasant they rang us first thing to let us know they were on their way. When they got here they asked precise questions about our problem. They were very reassuring as I had a hospital appointment so I had to leave them to it but again we were reassured it would be sorted and they would clean up afterwards. When I came home I was pleasantly surprised that everything they said had been done I cannot praise them enough their work ethic is a* and customer service the same.
Nominated by: Janet Arrowsmith, 8th Jul 2018

Hayley Smith | Customer Advisor | Billing

Hayley from watersure advised me about the grant and also support from MIND for my daughter as an additional bonus. She showed terrific empathy and understanding in a genuine kind and compassionate way. I was most impressed she went the extra mile and did it with a real caring disposition. She is a credit to your organisation. Please put her forward for an award as it is most deserving based on my experience. A refreshing experience.
Nominated by: John Parr, 9th Jul 2018

Gemma Lomax | Customer Advisor | Billing

Gemma was fantastic. I had a query in relation to an outstanding balance and my direct debit not working without my knowledge resulting in me having a bill I excess of £350.
Gemma went way above what I expected and managed to have my account reset for which I am extremely grateful so thank you and she definitely deserves acknowledgement for her excellent service
Nominated by: Danny O’neil, 7th Jul 2018