I was referred to the Live Active programme by my doctor and was initially apprehensive about attending the gym to get healthier. However after my first meeting with Dianne I felt so much more positive. Dianne has been amazingly supportive and her encouragement and infectious enthusiasm have given me the confidence to keep going. I have lost weight and feel fitter and intend to keep it that way. Thank you Dianne – you’re an inspiration! Nominated By: Peter Mccleary Nomination Date: 21 February 2018
Thank you to everyone who has taken the time to nominate someone.
Please take the time to read some of the recent nominations the organisations we are working with have received. These employees have been nominated by their customers for The WOW! Awards.
Sarah always puts the Children and Families Business Unit, and the children and families we serve, at the heart of everything she does. It is no exaggeration to say she goes the extra mile every single day to improve things for her customers, both internal and external. She recently identified an issue which could put a young person’s personal information at risk and took action to safeguard them, trying in three different ways to make sure the risk was eliminated, not giving up. She understands what it means to put customers first and works the hours necessary, to give them … Continue reading
I love it when customer service exceeds my expectations! I only visited this little book shop by chance as I was passing through Waterloo Station and wanted some books for Christmas presents. Now I go there on every trip through that station. Apart from the great choice of books, easy to access layout and all the other things that you would expect in a book shop, two things have stood out. On my second visit, Emily gave me a Bonus Card; I believe that every organisation should have some form of loyalty system – it’s just like airmiles but for … Continue reading
I received a telephone call from a member of the public who had a query outstanding with one of our managers who was unavailable to speak to him but he was quite insistent that I checked that we had received emails he had sent. As soon as Amy heard which customer was on the phone she offered to take over the call and deal with the questions he had. Amy displayed a great amount of knowledge when answering all of his complex question’s . Although the customer was quite adamant she remained calm, professional and managed to answer him as … Continue reading
Billy exudes the attribute of personal and any one that spends more than a few minutes in his presence will know this. Billy’s passion and dedication to supporting others is what makes him an outstanding person. Today, one of the engineers called Billy due to health and safety reasons for not being able to carry out the work allocated. Billy went through the pictures and was alarmed at the living conditions, including no hot water or heating, that this customer was living in. While many would perhaps turn a blind eye and carry on with the “day job” Billy will … Continue reading
Mia was very helpful and prompt dealing with my enquiry, which was resolved within the hour. Nominated By: Pauline Mcgill Nomination Date: 22 February 2018
Dealt with my inquiry in an efficient, easy to understand and prompt manner, explained the legal side of my situation in a concise way and emphasised that any further information required would be supplied by him Nominated By: Raymond Couch Nomination Date: 06 February 2018
Amy really shone out during a third party advisors meeting we attended together recently, Amy showed how passionate she was about the executor support service that she and the team deliver to our customers every day! Amy was confident in delivering the content to the advisors and they were very impressed by her knowlegde and enthusiasm. Amy goes above and beyond every day and i would like to say thank you for your hard work! Nominated By: Lindsay Giles Nomination Date: 01 February 2018
je tiens à sincèrement remercier cette personne pour sa gentillesse, sa serviabilité et son professionnalisme elle a su répondre à mes questions avec beaucoup de sympathie, s’est démenée pour moi et a été efficace si tout le monde faisait aussi bien son travail en relation clientèle, le monde serait fort agréable! 😉 merci à elle, grâce à elle je commanderai de nouveau chez medicanimal malgré les difficultés de livraisons auxquelles j’ai malheureusement été confrontée à quelques reprises ces derniers mois Nominated By: Cornu Carine Nomination Date: 16 February 2018
Ich hatte einen fehlenden Artikel reklamiert. Ein paar Minuten, nachdem ich die Mail abgeschickt hatte, bekam ich schon die Antwort, dass der fehlende Artikel auf den Weg gebracht wurde. Solch einen Service habe ich noch nie erlebt. Vielen Dank dafür. Nominated By: Gaby Kirchner-schmitz Nomination Date: 21 February 2018