Kelly’s Storage- Self Storage: Kelly’s All Staff

We have had a wonderful professional and charitable relationship with Kelly’s for a long time. This relationship can was demonstrated in in Autumn 2017.

Our HQ and flagship playcentre had a serious fire – which has meant that the playcentre had to be rebuilt. This was such an upsetting and disruptive experience for the children, families and all staff at Challengers. Everyone was so pleased and proud of staff on the day who evacuated all children out safely.

The charity had to manage the implications of a large organisation wide event and all of the playschemes and pre-schools had to move. While this was going on Kelly’s stepped in and did something so simple and so helpful – storage! Kellys gave us the storage we needed while the playcentre was rebuilt and our service had to move. This meant that we could look after all our essential play equipment and run from a alternative site easily and quickly.

We are a customer of Kelly but this storage was free to Challengers and meant so much – delivered quickly and without question. Thank you!

Jonathan Dobson and the Challengers Team

Nominated By: Jonathan Dobson
Nomination Date: 14 May 2018
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Help to Buy South West: Robert Walling

I asked many questions about OPSO and shared ownership and Rob was friendly, helpful and patient in answering all of them. He gave me some very practical advice that I will follow in terms of reviewing different options and to formulate an action plan. OPSO is not straightforward and, having spoken to several providers in the SW, they are not very aware of it. Rob certainly deserves a WOW and is a credit to his employer.

Nominated By: John Porter
Nomination Date: 14 May 2018
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Rapport: Parbeen Khalique

I’d like to nominate Parbeen for showing amazing team spirit on a particular occasion where the team needed support.

First of all, Parbeen has been with us only 4 weeks so far she is already showing amazing determination and enthusiasm. One day, she was opening reception at 8 am, the team member scheduled at 8.30 called in sick and I was scheduled to start at 9.30 in order to cover for an after hours event for one of our client. Parbeen was told she would have someone in to cover the sickness but this person was completely new to the building and needed to be trained first in order to be able to support the operations effectively. Parbeen dealt with the situation very calmly and confidently. When I came in at 9.30 the new person was already on her own at the computer checking in visitors. When I looked at the current checked in visitors in the building, I was shocked to see how busy it had been. Parbeen managed to start the training, guarantee a smooth running of the reception with visitors and even prepare an external event. That’s way more you can expect from someone who has been for only 4 weeks into the role. Parbeen also offered to keep on training the network team member for the rest of the day. I saw she had done an excellent job so far and I agreed. Parbeen organised the training in a superb way. She took the team member to walk arounds to show her the client floors, the barriers, the loading bay and everything she needed to know. By 1 pm the team member knew already all the company locations and their floors. I was in and out of the buildings for meetings so Parbeen took complete charge of the reception, looking after the network team member that was supporting us and always providing a 5 star service for our guests.
Towards 4pm, we got to know that we had not 1 but 2 external after hours events for a total of 200 people coming into the building. The numbers had unexpectedly and most of all last minute gone up! I was supposed to cover the desk until 6.30 to organise the event and make sure that all the check in process would run smoothly, but for 2 events at the same time one person would definitely not be enough. Parbeen didn’t think twice and said “I’m staying to help”. On that day Parbeen worked from 8 am until 6.30 pm only to provide extra support to the team and make sure we would always take care of our guests and provide that high-class service we always give, even with super busy times.

We managed to run the events in an excellent way despite the difficult situation and we also managed to make our client happy. I’m beyond proud and happy of having Parbeen in my team. She is always brilliant, bubbly, extremely efficient and professional and she would do anything to help her colleagues and to make her guests happy.
Thank you, Parbeen we are beyond happy to have you in our team!

Nominated By: Antonella Imparato
Nomination Date: 11 May 2018
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Rapport: John Fernandes

John is one of those quiet heroes that does magic behind the scenes, tells nothing to no one and let the results speak for itself! He took his floor and turned it into something special – a place where people feel looked after and cared for, a place where all 300 employees on his floor know his name and where to see advise or help.
We are closing one of the buildings here therefore a lot of aesthetics or big investment required jobs on the internal floors are turned down by business due to the cost. John went above and beyond to address as many issues all by himself and done anything that is in his capability and power to improve the working environment of his people on the floor. One of the very big issues that John’s floor was facing were monitor arms – it was loose and would not hold the monitors hence annoying majority of workers.

John selflessly came in at early hours, before everyone was getting into the office, equipped himself with magic rubber gloves, screwdrivers and Allen keys and a lot of DYI patience and have tightened up all the loose monitor arms. The team on his floor not only were truly surprised but forever grateful! One of the main EA’s of the floor wrote: John has been simply marvellous in getting the arms tightened so that we don’t have cups holding them up, thus the impact is already happening, and there has been very positive feedback about the fact this has been done from my colleagues. There has been excellent feedback that John is on the floor and accessible and I know people are getting to know him, personally and feel free to ask him questions direct plus his ability to quickly sort out their problems. So big thank you again.”

John did not have to do that at all, but his commitment to his floor and desire to make things better is second to none!
Thank you John for everything you have done so far, truly amazing efforts and time given to your floor!

Nominated By: Vitalija Rekasiute
Nomination Date: 14 May 2018
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Rapport: Jose Pedro De Oliveira

Just to follow on from meeting – please can I nominate Pedro for an award – the top of the sink tap came off again yesterday and a call was made to Pedro to assist in the first instance. He arrived within a minute and despite knowing he was going to end up very wet went into it full heartedly to minimise the escape of water and to locate the water valves beneath the sink to stem the flow. He remained calm and good humoured despite being drenched almost from head to toe. He is definitely a great ambassador for Rapport and knows how to react quickly and confidently in a crisis.

Nominated By: Marcus Dennis
Nomination Date: 09 May 2018
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The WOW! Awards: Roxanne Durprex

I attended a themed music weekend and experienced two particularly frustrating and avoidable lapses in service that immediately left a poor first impression , as a new visitor. Looking to upgrade my accommodation and willingly pay the appropriate costs, I was bounced between onsite Reception and ‘Head Office’, both blaming each other for not being able to complete my request.
Latterly, I reached my accomodation, only to find some missing equipment. Duly reported, to the same Reception it was eventually replaced,after chasing, with faulty equipment! On both occasions, in quick succession, Roxanne, owned my problems, used her discretion over restrictive internal processes and put me as a priority in those instances. Roxanne made a real difference to me that day and across the weekend I’m sure she did to many more guests in her care. She certainly restored my faith in Pontins and deserves every recognition for an excellent job very well done.

Nominated By: Colin Marvell
Nomination Date: 29 March 2018
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The WOW! Awards: Kathleen Ferns

I would like to nominate this person due to the fantastic management team and skills that she brought to us when she became our manager in July 2017 taking on board all our needs and listening to everyone. So on behalf of everyone at Charleston service station we would all like to nominate Kathleen Ferns. We all know how hard things can get with the running of 2 sites but due to Kathleen, both sites are running as if they are one. All staff are good friends and will help each other out.

Nominated By: Michelle Shields
Nomination Date: 25 April 2018
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Liberty Place, Sydney: Douglas Lane

I deal with Cushla probably 3 times a week and every time i walk away with a smile. She’s extremely helpful and polite, and a massive asset to your organisation.

Nominated By: Craig Lygoe
Nomination Date: 04 December 2017
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Liberty Place, Sydney: Douglas Lane

Nate is a really helpful person and extremely polite. He always goes over and above- a great example of this was when we were talking about house renovations etc and he gave me the number for the guy that did his windows! Well done – what a great employee

Nominated By: Craig Lygoe
Nomination Date: 04 December 2017
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2 Southbank Boulevard, Melbourne: Marcus Hardy

These guys did a marvelous job unblocking a neighbours drain that had entered our home, very pleasant hard working chaps

Nominated By: Gordon Gardiner
Nomination Date: 05 December 2017
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