Debbie Henderson – complaints department. After making a complaint about the increase in my bill and United Utilities not being able to advise me where my water meter was. I was contacted by Debbie, from the first phone call Debbie treated me with respect, listened to what I had to say, made arrangements for my meter to be read at a time I was present so I could be shown where the meter was, contacted me to discuss the reading, re-arranged for a second reading and contacted me again with a resolution. I have never in my 51 years experienced … Continue reading
Thank you to everyone who has taken the time to nominate someone.
Please take the time to read some of the recent nominations the organisations we are working with have received. These employees have been nominated by their customers for The WOW! Awards.
I would like to nominate Polo this week because I saw Polo being very creative and very hard working to cope with the demanding week in the kitchen. Polo has been working many hours in order to provide a high quality and creative menu for both groups. Dedication and effort have been the ingredients for these wonderful menus. Thank you. Nominated By: Raul Labrador Mora Nomination Date: 28 April 2017
As part of a recent live event module at University, Kelly’s Storage were incredibly kind in sponsoring us for the very generous sum of £500, as well as donating a raffle prize package worth over £100. Whilst this was ever so generous and we couldn’t have been more appreciative of this gesture, they went one step further by showing a genuine interest in our event. This included suggestions to help marketing tactics, feedback on our feasibility study, feedback and opinions on our ideas, and even helping out on the night. This involved manning our raffle table, as well as helping … Continue reading
I would like to take this opportunity to thank you for all of the help and advice that you have provided throughout the process of this LPA Health and Welfare and my LPA for Property and Finance also. You have been very professional, in what appears to me, to be a rather complicated area of business. Nominated By: Christopher Morley Nomination Date: 18 May 2017
Lesley is very helpful; she has had me on the phone to her most days for the last 2 weeks asking her questions and she has answered all of them. She is very knowledgeable in her role and very kind; she sounds so joyful on the phone and always informed me of any issues that have arisen and told me the best way to sort them. Lesley is a kind and genuine lady. I would also like to add that Help To Buy Southwest is a very good company for people to get on the property ladder and this is … Continue reading
Paul and Lee Fitzgerald have just completed the installation of our new kitchen. Their service has been absolutely superb! From the very first point of contact they have done a great job. The initial survey by Paul revealed a few difficulties with the original plan and there were quite a few decisions to be made along the way. Each time, Paul took the time to explain the options and make sure that we were totally happy with what was being done. The standard of workmanship, their cleanliness and their professionalism gave us every confidence in them doing the job and … Continue reading
It’s impossible to single out any individual. We arrived in A&E having been diagnosed with a glioblastoma just one week earlier. After a very difficult time, Dr Ari, Dani and their colleagues literally reassured us. We were deeply shocked following a devastating diagnosis and it quickly became apparent that my husband’s condition was much more serious than anyone expected. Every single member of staff treated us with complete compassion and allowed us/me space to try to come to terms with our situation. They all helped with our children, even brought toys over from Charlie’s Day Unit to keep them busy. … Continue reading
SIMON’s Advice was clear and direct but he also mentioned an aspect of Company Law appertaining to my problem of damage to my flat front door caused by a contractor arranged by the block management – all to do with Fire protection regs too. Besides the fact that my problem stems from contract law rather than leasehold law, Simon was able to give me a wider, long term perspective on my problem and whether pursuing a claim for damages was likely to be worthwhile in the end. I rang LEASE to enquire about booking an appointment for the helpline on … Continue reading
Tia found a way of beating the competition price for dog food. I wanted to use Pet-Supermarket and with my Loyalty Credit Tia enabled showed me a way to get the greatest deal. She was creative and thought ‘outside the box’. Full marks Nominated By: Henry Swanton Nomination Date: 11 May 2017
Angelina has been acting as the project manager for the last four months for the DALI project which covers all the learning spaces used for teaching. She took over from someone else this year and has taken on the role which has a large workload and requires communication with a range of staff across the institution at all levels. Angelina is excellent at this and always tries to consider others views and listens to these. Angelina is honest in her feedback to all when things need to be sorted and is mindful of how others might feel. This is a … Continue reading