A phone call to say they were on their way, is always reassuring.The two gentlemen who arrived were very polite and listened to my ramblings about my problem of rats getting into the cavity wall and into my loft. They checked what they could until they found a fat and grease build up from my kitchen drain which prevented them from investigating further. I feel they went the extra mile by contacting Home Serve on my behalf and helped me get another visit by Home Serve to clear my kitchen drain and carry out an inspection. They seemed genuinely concerned about my plight
Nominated by: Anonymous, 17th Mar 2019
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