Over the past decade, The WOW! Awards Ceremony has recognised truly inspirational individuals and incredibly, innovative organisations. At the spectacular event on Tuesday 28th November, finalists from all across the UK and beyond came together for the final announcement of the 2023 award winners. Selected from a staggering 34,000 nomination entries, the winners below have been chosen by an independent panel of customer experience experts and have all demonstrated outstanding commitment, dedication and passion to their customers or patients.
Best Customer or Patient Feedback Strategy Award
Winner: Zehnder Group UK Ltd
Organisations in this category embrace the use of positive customer feedback collection to motivate their teams, reinforce positive behaviours and ensure the customer voice is heard throughout the whole company resulting in highly engaged teams delivering outstanding customer experiences.
Finalists in this category were: Hampshire Hospitals NHS Foundation Trust, Rapport Guest Services, University of Gloucestershire and Zehnder Group UK Ltd
Customer Commitment Award
Winner: Rapport Guest Services
Organisations in this category demonstrated a clear and inspiring vision for service delivery as well as their track record of turning theory into practice.
Finalists in this category were: Rapport Guest Services, SafeMove and Yorkshire Water
Customer Experience Individual of the Year Award
Winner: Alex Crane from United Utilities
Individuals in this category have received consistent levels of high-quality nominations during the award year, demonstrating they consistently perform to a high standard.
Finalists in this category were: Nadir Rasheed from Morrison Water Services, Damon Oxley from Morrison Water Services, Paul Morris & Rob Rowland from Severn Trent, Ella Norman from The Leasehold Advisory Service and Alex Crane from United Utilities.
Customer Impact Award sponsored by Richer Sounds
Winner: Darryl Miller from Richardsons Leisure Limited
Individuals in this category have gone the extra mile for their customer, managed a particular situation in the best way possible and shown dedication to getting the right result.
Finalists in this category were: Michael Mortlock from InspireAll, Linda Millar from Inverclyde Leisure, Adrian Bariean from Terrafirma Pipeline Ltd (Morrison Energy Services), Darryl Miller from Richardsons Leisure Limited and Geraldine Copley-Smith from Riverstone Living.
Internal Service Star Award
Winner: Christine Spilsbury from Caloundra RSL
Individuals in this category have received nominations from their peers and are exceptional in supporting colleagues across teams and functions to deliver excellence.
Finalists in this category were: Anne Barclay from Bermuda Hospitals Board, Christine Spilsbury from Caloundra RSL, Laura Patrick from Cornwall Partnership NHS Foundation Trust, Andrew Simpson from Morrison Water Services and Francesca Medd from Zehnder Group UK Ltd.
Meeting Customer Needs Award
These organisations recognise the importance of inclusivity, that not all customers are the same and everyone has a unique need that has to be met. They may be vulnerable, have special needs due to ethnicity, disability, economic or social factors or just simply don’t fit within typically recognised customer groups.
Finalists in this category were: Peabody, Severn Trent, United Utilities and University of Gloucestershire.
Outstanding Management & Leadership Award
Winner: Kerry Cox from University of Gloucestershire
These individuals have demonstrated effective leadership skills ranging from good communication and organisation to excellent time management and reliability.
Finalists in this category were: Sarah Gayle from Peabody, Patricia Monedo from Rapport Guest Services and Kerry Cox from University of Gloucestershire.
Service Excellence Award
Winner: Trust Inheritance Ltd
Organisations in this category have consistently demonstrated high levels of service delivery throughout the year. Going the extra mile is a part of their philosophy and is embedded within their culture.
Finalists in this category were: Liberty Executive Offices, Onward Homes, The Leasehold Advisory Service and Trust Inheritance Ltd.