Samantha Longstaff | Customer Advisor | Billing

What a breath of fresh air this lady is!

In a world of telesales staff who can’t or won’t listen, this wonderful lady shines out like a beacon of hope. She is thoughtful and a terrific listener. She sorted out my billing problem immediately and stayed on the line whilst she transferred me to tech support staff who sorted out my email and login problems.

United Utilities, hold on to this lady, praise her, and pay her more, she is well worth it in my opinion.

Thanks again Samantha

Nominated by: Anonymous, 13th Mar 2019