David Mckenna | Customer Advisor | Billing

I had a re-occurring and volatile problem regarding a series of poor service in trying to have a water meter fitted.

David listened to my concerns and acted on my comments and was the only member of the team who rang me back as promised.

He was keen to bring the issue to a conclusion and offered me compensation appropriate to the situation. I was impressed that David is to ring me again in a few day’s time to ensure I am still satisfied. An empathetic employee who didn’t try to sweep my comments under the carpet. He also didn’t talk over me which benefited the conversation greatly. Thank you

Nominated by: Stephen Woods, 3rd Dec 2018