Arfa Latif | Customer Advisor | Billing

I called your offices to inform of my move to Blackpool and to open an account for my water services. I am disabled and need things to be explained and methodically done so as I know I am doing right by you. Rafa was amazing she was professional yet human she broke everything down not cos I didn’t understand it was her way and it met my needs. She was just a lovely lovely person too. Thank you Arfa.
Nominated by: Belinda Lane, 4th Nov 2018