United Utilities: Dean Scholey

I have a sewage pump which had been adopted by UU. Last weekend the overload alarm was alerted. During the period of adoption to UU Dean Scholey left me a business card and contact details. As I live alone I was very worried that the sewage would overflow I rang Dean on the Saturday evening. Despite him changing job roles, he came out to check the pumping station. I’m my opinion he offered an outstanding service which was out of business hours, during his own time and was no longer his job role. I am very grateful for this service and feel he should be recognised and rewarded for this excellent customer service. Thank you

Nominated By: Edna Skillen
Nomination Date: 14 January 2018
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