Derek Williams

Derek is passionate about helping our customers to create a great place to work and a great place to be a customer.  His skill and enthusiasm as a speaker, an author and founder of The WOW! Awards is helping to raise standards of customer service around the world.

Derek had a long management career in manufacturing.  He has run his own award winning businesses for over 20 years and is a past Chief Executive of the Society of Consumer Affairs Professionals.  In 2014 Derek was elected a Fellow of the Professional Speakers Association.