The WOW! Awards Gala Ceremony: Early Bird Tickets Special Offer! Early bird tickets available now. Don’t miss out!
WOW! That’s What I Call Service is a book by Derek Williams sharing some great stories of exceptional customer service. You really should read some of the innovative customer service stories, you never know what you might learn! Purchase from Amazon
Accentuate the Positive – The WOW! Awards started from a dark place. Amidst a climate of sensational and negative consumer journalism, The WOW! Awards was born as a way to focus on the people and organisations that give exceptionally good customer service. This was a new concept. Very little had previously been done to highlight the good stuff and encourage people to be even better. Over the years that The WOW! Awards has been growing, we’ve learnt so much about leadership, recognition and basic psychology. It’s made me realise that most people are driven more by their fears than by … Continue reading
Employee Engagement doesn’t have to be rocket science! There is a very simple way to improve Employee Engagement in your place of work. David MacLeod and Nita Clarke are the latest in a long line of management and leadership gurus to consider the topic in their report Engage for Success. Elton Mayo, Lewin Lippitt and White, McGregor, Berry Zeithamal and Parasuraman; they’ve all said pretty much the same thing. Good leadership and management leads to higher levels of employee engagement. Higher levels of employee engagement lead to increased productivity, better quality, reduced absence, reduced attrition, better innovation, reduced accidents and … Continue reading
David MacLeod and Nita Clarke were commissioned by the Department for Business, Innovation and Skills (BIS) to take an in-depth look at employee engagement and to report on its potential benefits for organisations and employees. The report that came out of this is: Engaging for Success: enhancing performance through employee engagement. Click here to download a PDF copy of Engaging for Success. This report has created a sensation in organisations around the world. The benefits of improved employee engagement in terms of improved productivity, improved sales, better service and reduced costs have been a driver for many leaders and managers … Continue reading