The WOW! Awards Gala Ceremony: Early Bird Tickets Special Offer! Early bird tickets available now. Don’t miss out!
The Student Centre at City University London is dedicated to supporting students and ensuring their success at City University London. Our team acts as the first port of call to receive friendly, professional and efficient advice and guidance. There are over 21,000 students at City University; last year the Student Centre handled in excess of 56,000 enquiries which were a combination of in-person visits, telephone calls and enquiries by email. Our Achievements So Far The Student Centre first teamed up with The WOW! Awards in January 2011 and has since used the scheme as a way to reward employees for … Continue reading
WOW! That’s What I Call Service is a book by Derek Williams sharing some great stories of exceptional customer service. You really should read some of the innovative customer service stories, you never know what you might learn! Purchase from Amazon
Maybe it shouldn’t come as a surprise. But it has! One of the greatest surprises to come out of The WOW! Awards is that customers love to say, “Thank you,” when they have received great customer service. In fact, we believe that they have a much greater propensity to say thank you than they do to complain. You will know the situation. Supposing you have had a great customer experience. It might have been in a shop, from your utility company, at your child’s university or maybe from a contact centre. Wouldn’t you like to say, “Thank you”? It’s not … Continue reading
Employee Engagement doesn’t have to be rocket science! There is a very simple way to improve Employee Engagement in your place of work. David MacLeod and Nita Clarke are the latest in a long line of management and leadership gurus to consider the topic in their report Engage for Success. Elton Mayo, Lewin Lippitt and White, McGregor, Berry Zeithamal and Parasuraman; they’ve all said pretty much the same thing. Good leadership and management leads to higher levels of employee engagement. Higher levels of employee engagement lead to increased productivity, better quality, reduced absence, reduced attrition, better innovation, reduced accidents and … Continue reading
David MacLeod and Nita Clarke were commissioned by the Department for Business, Innovation and Skills (BIS) to take an in-depth look at employee engagement and to report on its potential benefits for organisations and employees. The report that came out of this is: Engaging for Success: enhancing performance through employee engagement. Click here to download a PDF copy of Engaging for Success. This report has created a sensation in organisations around the world. The benefits of improved employee engagement in terms of improved productivity, improved sales, better service and reduced costs have been a driver for many leaders and managers … Continue reading