Customer Service Skills Training
3C's Customer service skills programme focuses on communication skills and understanding different communication styles. 3C helps in overall image and success of the company by providing excellent customer service skills.3C's customer service skills adds value to the company and the customer.
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Krissco
www.krissco.com.
Krissco provides immediate cost effective sales and marketing solutions giving a positive impact on net profits and supports you with your sales and marketing challenges.
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Quality Scotland
www.qualityscotland.co.uk
Quality Scotland is a not-for-profit organisation that promotes Business Excellence across Scotland in the private, public and voluntary sectors. Quality Scotland’s members now number over 200, including blue chips such as Standard Life and the Royal Bank of Scotland, ambitious SMEs and a range of public and voluntary sector organisations.
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The Institute of Customer Service
www.instituteofcustomerservice.com
The Institute of Customer Service is the professional body for customer service whose primary purpose is to lead customer service performance and professionalism.
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Hertfordshire Chamber of Commerce and Industry
www.hertschamber.com
Herts Chamber of Commerce and Industry is a modern, innovative membership organisation working to help support a wide range of businesses and the people who are employed by them.
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The WOW! Group
www.thewowgroup.co.uk
The WOW! Group are the people responsible for bringing you The WOW! Awards, a national award programme to recognise outstanding customer service.
Also features products from The WOW! Group.
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Mr WOW!
www.mrwow.co.uk
This is where you can find out about Derek Williams, the founder of The WOW! Awards™ and who is also an excellent speaker and guru on customer service.
Also featured on the site are some of his fantastic books and audio CDs, services and training courses!
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Lynda King Taylor
www.lyndakingtaylor.com/
Lynda King Taylor is recognised as one of the UK's best gurus on cultural change, improving quality, value for money and performance at the customer service and brand reputation delivery levels.
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Complete Performance
www.completeperformance.co.uk
Provides a complete service to help businesses manage the performance of their most important asset, this being their employees, enabling them to exceed both their own and their staffs' expectations.
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The Customer Service Pocketbook
The Customer Service Pocketbook
By Tony Newby and Sean McManus
The 'Customer Service Pocketbook' is for people working in companies, utilities and public sector organisations, whether they face the paying customer directly or whether they help colleagues ("internal customers") who ultimately serve the end-customer.
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Solutions Solutions Business Improvement and Sales Training
www.solutionssolutions.co.uk
What makes our business improvement and sales training different?
We have a unique ability to focus on solutions rather than problems in the four areas in which we
predominantly work:
- Sales Training
- Managing Change
- Team Building
- Corporate Coaching
All use Solution Focused approaches. The Solutions Focus is a powerful, practical and proven
approach to positive change with people, teams and organisations. It focuses on 'what works'
and doing more of it and discarding 'what doesn't work' and doing something else.
We implement innovative solutions to new challenges facing business today.
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Business Link for Hampshire, Dorset and Isle of Wight
Business Link for Hampshire, Dorset and Isle of Wight
Business Link for Hampshire, Dorset and Isle of Wight specialise in helping businesses across Hampshire, Dorset and Isle of Wight.
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Share ideas and network with the Society of Consumer Affairs Professionals
SOCAP
SOCAP is a not for profit organisation representing the professionals working in the Customer Service Industry.
SOCAP is a worldwide organisation. It was originally founded in the United States of America in 1973. SOCAP UK followed in 1986 and there are now SOCAP organisations throughout the world including Australia, New Zealand, South Africa, Japan, Korea, Brazil and Canada. World-wide there are over 4,000 members.
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