Yasmin was very helpful when I came to visit City University. I told her I was thinking of applying to one of the journalism masters, and she walked me around the department and introduced me to lecturers. She answered all my questions thoroughly and shared her contact details. Truly a great example of “customer” service as my visit was unexpected and Yasmin stopped whatever she had been doing to chat with me. At no point did she make me feel like a nuisance or like I’d barged in on her, she just wanted to help me and even personalised the … Continue reading
Thank you to everyone who has taken the time to nominate someone.
Please take the time to read some of the recent nominations the organisations we are working with have received. These employees have been nominated by their customers for The WOW! Awards.
Becky had to pretty much act as my personal assistant last week, whilst also dealing with all her usual work in the directorate and I really appreciate it. Everything was urgent and she dealt with it all brilliantly – acting as secretary to the first ever meeting of the S&AS Health and Safety Committee, booking me and four colleagues onto a conference and most impressively, drafting a fabulous blog post on mental health awareness in a very short timescale. She liaised with colleagues sensitively regarding their assistance with the post and it has been very positively received. Thank you so … Continue reading
This is probably a little late, as Tony has moved to another department in Cass, but his assistance for our EMBA cohort over the time he worked with us was just short of ‘saintly’. His tolerance and pragmatism, yet clarity around expectations and needs of students was such a help in making our participation in the program so much more enjoyable. He was at the end of an email, phone call, or quick chat request whenever we needed him. We miss you Tony. Nominated By: Tarne Bevan Nomination Date: 11 January 2018
After a long and stressful time trying to register with the university I sent yet another email trying to sort the problem out. Luckily for me that day Amina answered my email and spent the whole day sorting my registration out. She was fanatstic and extremely efficient, she’s a credit to the team! Nominated By: Emma Spillane Nomination Date: 25 January 2018
Diane initiated a heartfelt successful project coordinating between our residents and young school children (aged between 4 and 10), aimed at encouraging and developing engagement and relationships across the generations. The project involved fortnightly visits from the school coordinating with Orchard Court’s social club activities. Following an initial introductory session where our residents met with the children, further activities continued over the following months in the communal lounge and school, including crafts, drawing and painting. The children helped to decorate our residents Christmas tree, sang carols and joined their Christmas party and our Residents were invited to attended the children’s … Continue reading
I would like to nominate Yavor for his persistence and passion I had a pleasure to witness over the last couple of months while he was working on a challenging project (that was driven by himself, by the way!). Half section of one of his floors is dedicated to a restricted area occupied by IT specialists. The operation that IT runs on this site is 24/7 and as a lot of what they do is a confidential and sensitive information they have no one entering that section of the floor, apart their Floor Manager, Yavor. This is what their very … Continue reading
I have just completed a 10 hour shift in the Emergency Department, but I am not a staff member. I am a relative in attendance with my mother who’s been brought in by ambulance on one of their busiest days to date. Yes, they had patients in corridors and ambulances stacking up outside, they had patients in overflow waiting areas, yet the staff waded on with a smile, a chat and even a rendition of “let it snow”. They placed their patients at the centre of everything they did. Their care and compassion shone through, they maintained respect and dignity … Continue reading
I recently ordered some commercial searches which were extremely complicated. Sarah went above and beyond her call of duty to ensure that the correct properties were identified and searches and prices were correct. Nominated By: Carol Hill Nomination Date: 03 January 2018
In 2017 the 4 team members in the Environmental Services Mitigation Team have dealt with over 3,100 parties. It is an incredibly difficult task negotiating with parties and getting them to comply and pay for the vegetation recommendations made in the Arb or Engineers reports but of all the parties they dealt with in 2017 they achieved a 94% success rate which is outstanding. This has reduced claim times for the policy holders and saved Insurers millions by avoiding expensive underpinning or root barriers. I’m extremely proud of the team and everything they achieve and they deserve every moment of … Continue reading
It is with special pleasure to nominate Erico, a new member to The Caesar Family. He got an awesome 100% score in checking in Worldhotels Mystery Guest allowing The Caesar to be ranked 2nd position in the world out of 350 hotels. This is an outstanding start for Erico, who has demonstrated that he makes all our guests feel at home. Nominated By: Santi Nomination Date: 17 December 2017