The WOW! Awards is a unique way of raising customer service standards, improving employee engagement and makes it easy for your customers to say 'Thank You'.

We work with organisations across the world, helping them to engage with their customers in a positive way. We provide you with the tools to make it easy for your customers to tell you when you have delivered great service for them, and then to give positive recognition to the employees in your organisation that are delivering that great service.

Instead of focusing on what employees do wrong, let your customers tell you what they are doing right. It is motivational, it is inspirational, and it will encourage your employees to deliver customer service to a consistently high standard.


WOW! That’s What I Call Service

WOW! That's What I Call Service is a book by Derek Williams sharing some great stories of exceptional customer service. You really should read some of the innovative customer service stories, you never know what you might learn! Purchase from Amazon … Read More...

Our Events

Awards Ceremony

Book your place The Awards Ceremony takes place on Monday 23rd November. A fantastic daytime event celebrating outstanding customer service. Recognising individuals who go above … Read More...

Latest News

Engaging You Summer Edition Out Now!

 Welcome to the summer edition of Engaging You! Isn’t it fantastic when you experience great customer service? But how much do we recognise the great service and experiences we are receiving from … Read More...